e bay tracking cods up

[89tone06]

Hi Guys 

I sold some Jag parts ;last week to a UK buyer

The buyer confirms he has the parts all good

The U K Post Office has a tracking pic as Delivered  past five days

eBay   has tracking as awaiting delivery. five days

I cannot find a link or message  box to ask EBAY *bleep* going on

EBay confirm they have the money owed to me. and are sitting on it.

How do I get a  through to someone on e bay who can resolve the issue.

Regards  Tony

Tony 

[4_bathrooms]

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@dansvan1 wrote:

There isn't even any proof that Special Delivery Guaranteed parcel was sent, let alone delivered; the number isn't recognised. 

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You need to change the end from "6B" to "GB".

[89tone06]

No one has ever abused the buyer--He is blameless in this shambles.He messaged me, days ago,  -------that he had received the item all good, and was happy with it.

It was e bay repeatedly claiming the goods had not arrived----- that was the ongoing problem.
We all knew the goods were delivered. But ebay would not confirm it.

[dansvan1]

As far as I'm aware, the £5 label would have covered you for any loss. It's all part of Simple Delivery. I'm sure someone can correct me if I'm wrong. Was the £32 Signed for postage and insurance paid for in addition to the SD label? Or did you purchase it separately?

Only the SD label's tracking number will have been linked to the item. You would have needed to contact customer services and had the Special Delivery tracking number added manually in it's place. eBay are checking the (I'm assuming) unused SD label, which still has a message of "we're expecting it".

Your payment is likely going to be released in the next few days, as the 14 day hold will be almost up. Though, I believe, they can hold for 30 days if a seller is new; again, someone more knowledgeable on here will know better. If you do decide to try and release it sooner, then you really need to make sure the tracking number is correct, as the one provided in one of your messages above has incorrect and/or missing numbers/letters.

I don't know if you'll be able to have that feedback removed for your buyer, but I would definitely consider adding an edited comment below the one you left, apologising for accusing your buyer of non payment. The buyer did pay, otherwise you wouldn't have been able to generate the £5 label. It was eBay who holds the payment until they can prove the buyer received their item and there is no sign of any problems.

I'm sorry your first sale has caused so much stress.

[89tone06]

Thanks Dan  But I have all the evidence on my file from both PO tracking and Ebay. tracking.
The buyer knew --the seller knew --the P.O. knew ----the parcel was delivered.
Its just ebay would not admit the parcel had been delivered.
Cheer  Tony

[dansvan1]

Yes, but you left feedback for your buyer, not eBay. Anyone looking at your buyer's feedback is going to think they are a non payer. Leaving false positives is known by the term feedback abuse. You left your buyer a positive feedback with a very negative comment, hence, feedback abuse.

[dansvan1]

The problem is that YOU have all the evidence. eBay doesn't, and right now,  it's eBay that needs that Special Delivery tracking number. The Post Office and eBay are NOT linked, it is Royal Mail and eBay who are linked. eBay has no clue what you purchase yourself over a Post Office counter, they only know what you purchase through the eBay site. That is why I said you needed to contact customer services and have them manually add that £32 postage tracking number. That way, the tracking status would have updated once your parcel was delivered... And still might, if it's not too late to do so. Your payment might release before then.

[4_bathrooms]

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@89tone06 wrote:

But I have all the evidence on my file from both PO tracking and Ebay. tracking.
The buyer knew --the seller knew --the P.O. knew ----the parcel was delivered.
Its just ebay would not admit the parcel had been delivered.

---

You still don't seem to understand.

You purchased two separate - and completely unrelated - postage labels. You purchased a Simple Delivery label (Tracked 24/48) from eBay and eBay automatically added the tracking number from that label to the sales record. eBay can only see the tracking for that label and the tracking indicates the item wasn't posted. This is because you did not use the label you purchased from eBay to send the item.

You purchased a Special Delivery Guaranteed label separately at the Post Office counter. This label has a different tracking number and is not related in any way whatsoever to the Simple Delivery label you purchased from eBay. The Post Office did not relate the two tracking numbers to each other and neither did Royal Mail. Therefore eBay can only see the tracking for the ~£5 label you purchased from them which indicates the item wasn't posted. eBay cannot see the separate tracking for the label you purchased at the Post Office counter which shows the item was delivered. 

Do you understand that?

[dansvan1]

Tony,

Did eBay release your payment yet, or are they doing the 30 day hold?

I see you haven't yet updated the feedback left for your buyer. I really think you should. It's cruel to leave them with that without apologising and stating the feedback was meant for eBay and not the buyer. Your buyer is from Northern Ireland and will already struggle to find people to sell to them, thanks to additional courier costs. They don't need every potential seller thinking they're a non payer as well. You said yourself that they did nothing wrong, that they are blameless in all this. Don't punish them for it @89tone06 . There is usually an option to "update" around your "feedback left for others"; on my buyer feedback it is usually on the right-hand side. It might be slightly different for sellers.

[89tone06]

>From the murky stuff .ebay held the payment for 14 days ----(they have paid me now.)They kept the sales progress feedback ----as parcel not delivered.
If they wanted a 14  day hold ----They should have told me before I made a sale.
They just kept trying to blame the post office, for not delivering the parcel
This left me in Limbo between the carrier and ebay. WHERE WAS THE PARCEL. ?  If they had told me the truth ---instead of lurking around. there would have been no problem.
Thanks for your advice 
Tony

[insidethe93]

The "cods up" in your thread title is very apt - something's fishy.

I see, and have just seen that @dansvan1 has too, in message #28, that you haven't added a follow-up to your feedback. In case you didn't know you could do so, you do have the opportunity. message #28 explains how to do it.

[dansvan1]

I'm glad you finally got your payment.

The progress feedback has to stay the same because that is the status of the original label you decided not to use. As there is no link between the Post Office and eBay, there was no new tracking number added.

As a user of eBay, it is up to us to keep up to date on the latest announcements. 14 and 30 day holds have been a thing for a while. The latest announcements can be found at the bottom of any eBay page, and the eBay community forum home page (just before the list of user questions begin). They've been making constant changes recently, so I'd definitely check them often, especially if you intend to carry on selling.

eBay are telling the truth, they aren't lurking around. You made a choice to ignore the label provided and purchased your own. Whatever you purchase over a Post Office counter is in no way linked to your eBay account. If they were blaming the Post Office, the only way, I'd imagine, is if they thought the PO employee hadn't scanned the original label, but we now know you didn't present the original label, you bought your own label and presented the parcel with that one on. Your new label was scanned; the original label remained unused, stuck in a perpetual  "We're Expecting It". They didn't leave you in Limbo. You technically left Royal Mail and the original tracking number in Limbo by choosing not to use it.

eBay would not blame the Post Office for not delivering a parcel, because the Post Office don't deliver parcels. Royal Mail, a separate company, are the carrier, and are the one that eBay has a contract with.

Again, I am pleading with you to update the feedback you left for your buyer. That feedback you left was specifically for them. Everyone who sells to them will believe they are a non payer, thanks to the scathing feedback you left them 😞 I'm assuming they haven't been on eBay to see it yet. You are at risk of receiving a negative feedback from them for tarnishing their reputation, and an official report for feedback abuse. As I mentioned previously, seller's aren't allowed to leave negative comments for buyers under the guise of a positive @89tone06 

[dansvan1]

marco@ebay is there any chance you can help 89tone06 's buyer?

He has left a negative feedback for his buyer. A buyer he himself described as innocent. He has left a positive feedback for his buyer that states it is actually a negative feedback (several times), and they have not paid him. In reality, they did pay him, and his feedback was actually aimed at eBay, who held his payment for 14 days. It now looks, to anyone viewing his buyer's feedback, that they are non payers. I'm assuming they haven't been on eBay since to see this malicious feedback, otherwise, I'm sure, they would have reported him for feedback abuse and tried to have it removed.

It has been explained to 89tone06, on multiple occasions, how to add an update to the feedback he left for his buyer, but as of yet, he has not done anything about it.

His buyer lives in Northern Ireland, they are already at a disadvantage, with many sellers unwilling to ship to there. Now, all of their future sellers are going to see NEGATIVE NEGATIVE NEGATIVE - WHERE'S MY MONEY- NEGATIVE... I forsee a lot of cancelled purchases in their future if an amendment or complete feedback removal isn't made.

Can anything be done? Or can only the person who received the malicious feedback apply to have it removed?

[therenewalworkshopltd]

Really don't see why your asking Marco to step in.

It is entirely up to the person who has received the false positive feedback to do something about it.

All they have to do is to contact support and it will be removed.  If they don't bother, then it's their lookout.

[dansvan1]

I'm just a buyer from a "remote location" trying to help a fellow buyer from a "remote location". I don't believe I committed any harm in asking Marco to have a look at the matter. He very likely can't do anything anyway, but I thought I'd ask. Contacting customer support is no longer a simple matter; forgive me for trying to make a fellow buyer's life a little easier, especially when they haven't realised they have a problem yet... And why would they? They had some lovely conversations with their seller. They received their goods, everything was great; no one after all that would expect to receive a false positive feedback in return for their custom.

Ultimately it's up to the buyer but, at least I tried 🤷‍

[therenewalworkshopltd]

No idea what your talking about with the "remote location".....

The point I was making, is that the buyer has not even been involved in this thread.
There are systems in place to sort this kind of thing out.

And it is utterly pointless asking this kind of thing on a forum for someone who has not even been involved in a conversation.

So no, you have not done anything wrong, but pointless.

[89tone06]

Hi guys 
The problem was.EBAY WOULD NOT ADMIT THE PARCEL HAD BEEN  DELIVERED
They held back payment for TWO WEEK 
EBAY WOULD NOT GIVE ME AN EXPLANATION TO THE PROBLEMNOR A WAY TO COMPLAIN 
Tone 

[dansvan1]

Tony,

Please add an updated note to the feedback you left for your buyer. It is cruel to leave them with that when they've done nothing wrong. I am begging you.

The feedback you left is not associated with eBay at all. It is your buyer's personal feedback. Anyone who sees that will believe they are a troublesome, non payer.

[roger_roger_over_and_nowt]

Then it's hardly the buyers fault then is it.