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Seller News: May 2025

Catch up on the latest updates focusing on trust and optimisation.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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postal addresses next Big Brother step Simple Delivery?

Next big brother step as if ebay bots had nothing better to do.... suggesting the postal address I have registered is wrong and should be a different arrangement of town etc. Do NOT try telling me where I live and especially as rural the best address...

Private sellers fees

I am disgusted with the new buyers fee s - these are just the sellers fees reinstated at a higher cost. It is duplicious to still claim listing for sellers is still free.

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  • 517 Views
  • 8 replies
  • 0 kudos

Resolved! Collection only item - buyer requested cancellation but opened not received case before I could

Buyer submitted an offer which I accepted and the autopay went through. Then buyer messages saying they will pay the following evening if that's okay. I replied that payment had already been made per the new offer process. The next morning the buyer ...

User avatar by • Contributor
  • 325 Views
  • 4 replies
  • 0 kudos

Resolved! Recipient not at address. Advice.

Hi all, I'm just looking for a bit of advice here as I have never had this happen before. I recently sold something of high value (tech) on ebay and printed the postage label through ebay's royal mail service. The buyer recently got in contact with m...

User avatar by • Contributor
  • 1770 Views
  • 25 replies
  • 0 kudos

Buyer opens item not received case.

I sold a shirt on eBay 2 months ago and shipped it using Royal Mail tracked 48, the buyer has now opened a case 2 months after they purchased, saying it has not been received, the tracking doesn’t show delivered however I believe Royal Mail have forg...

Resolove issue with buyer

Seller raised a return whcih was unfounded - but also the item was damaged on inspection - How do I get hold of ebay to help. Buyer has also given me my first negative feedback in 15 years

Trading assistants

Hi, I’m just wondering whether there is a trading assistant directory, in order to find someone local near to you? I researched it and it says there is but I know it’s not officially supported by eBay themselves and was just wondering how it works. T...

Shadow ban? What do I do

My listings have been getting zero views, this is across the board with everything I have listed. I don’t think I have made any violations. What is the best course of action

Resolved! How do I add variants to my T-Shirts?

I've been trying to add variants to my T-shirts for size and colour but I can never find any place to add this information. The eBay guide just says add them using SellerHub but I've searched every corner of that page and can't see anything. I also r...

Resolved! Return dispute

Hi,I sold a set of hair straighteners back in December. 2 weeks later I got a message from eBay to say they stepped in for a return. The buyer didn’t contact me and went straight to them. The buyer is saying they are faulty when I know that isn’t the...

User avatar by • Contributor
  • 752 Views
  • 6 replies
  • 0 kudos

Account restricted, funds on hold

How long can ebay legally hold on to my funds ?They have restricted my account with no warning or explanation and say I have to upload tracking for all I have sold to prove delivery. All items I have sold have Royal Mail tracking uploaded and all my ...

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