Hi flampour2010, thanks for your post.
I was checking there for you to try help you with this one, but it looks like your account was registered in a different zone than the UK, and the currency of your account due to it being from a different region is different as well. So, we wouldn't be able to take a further look over here. However, if you contact our customer service team using this link or the one shared by @**peaseblossom** you can get in touch, and they will take a further look for you.
Thank you,
Marco
I am currently away and will return on the 3rd of June. Please expect a delay in my replyDid you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.