Unable to send Invoice or Combine Postage

[zax93]

So usually when I sell multiple items to a buyer I send them an invoice and adjust the postage accordingly - there is no such option there at the moment - there is a link to combine items so I click on that and then try and collate them there and get this message

Sending invoices is temporarily unavailable

 

We're working to fix this issue as soon as possible. In the meantime, if you want to send combined postage discounts, we recommend refunding the postage difference to your buyer after purchase.

Anyone else having issues?

[sbespecially4u]

uk buyers when trying to paying for multiple items at checkout [which they can do] with simple delivery it recalculates the weight of 1 item by adding the weight of one x how many won.. i.e 100g small parcel max weight 1 kilo then x by amount won increase postage cost to 4 5 6 ect kilo causing more problem

[tressygirl]

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@sbespecially4u wrote:
uk buyers when trying to paying for multiple items at checkout [which they can do] with simple delivery it recalculates the weight of 1 item by adding the weight of one x how many won.. i.e 100g small parcel max weight 1 kilo then x by amount won increase postage cost to 4 5 6 ect kilo causing more problem

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Not ideal then,  and not a good  ' fix' !

[snowylilliput-2]

Maybe Ebay need to explain to all buyers how this new postal system work, I wonder how much time private sellers have to spend answering emails from buyers explaining  they now have nothing to do with the postage cost or not being able to combine postage also I wonder how many sales they loose just because they had to tell a buyer they are no longer able to control the price off postage or offer combined postage . I do understand how SD calculates the final cost but that only works if every item is the same weight not if items are different weights . 

[sbespecially4u]

no you right could tell buyers you will add postage cost to item them schedule listing as free delivery then purchase own label and submit claim form for simple delivery label not simple but works