The new when we get paid rules from February.

[nichsm_2913]

Ebay was always heavily weighted in favour of the Buyers, but this new mad rule thats coming in next month about having to wait two days after delivery is confirmed to get paid is simply beyond the pale.

And sometimes delivery conformation never comes, apparently in that situation we have to wait 14 days to get our money.  

This is disgusting and completely nuts. A self-destructive move from Ebay.

[andha-21]

"Nobody is paying for tracked postage on a £2, £5 or even sometimes a £10 item."

Not sure why you think that but you are wrong. Every single one of my sales on eBay over the years has had tracked postage. From a £2 film upwards, 

[a45heaven]

ebay had previously screwed up the opportunity of combining items over a period of days with the unwanted 4 days to pay  rule (what ever happened to having a choice relating to ebays fiasco's?)

Low value items could be held until a total value which merits Tracking costs kicks in.

But ebay prefer to have a lot of postage fees and to hell with environmental and other considerations when attempting to cull combined shipping.

The bit about the seller having the contract with a shipping company smarts rather, since its ebay who insist on who sellers may use. 

Just what liability due ebay assume for the various fees they reap from sellers , and now buyers?

The US boards are very surprised about the new changes, when will they enjoy them i wonder?

[andha-21]

Just in case you don't know Royal Mail 24 only has a delivery aim not a guarantee. It's one of Royal Mails umbrella programme services. They allow 10 working days to deliver after an item enters their network.

Doesn't mean they always take that long, but they can and you can't claim till after that time period is over.

[prelovedtreasures-3]

Thanks, I did know that but that was the closest one they had available.

I understand the risk involved but at least it’s a tracked service that’ll get to the buyer relatively fast and with a delivery confirmation. Hence with I chose it. 

Thanks anyway. Appreciate the concern.

[papso22]

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@sunshinedior67 wrote:
Well eBay will have to recruit more customer service staff as sellers blow
up their phones. That'll make them spend some if the interest they've made
holding onto sellers money.

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They won't, they will just make members wait longer.

I suspect most of the calls right now would not be necessary if people just read the announcements. 

[bittyboy101]

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@parsley2003 wrote:

I think new accounts have to wait for 30 days, makes free selling a bit of a farce doesn't it

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Totally agree - It's no longer cool to sell on eBay anymore with eBay treating long standing repeatable sellers as THIEVES with such a magnitude of DISTRUST.  Why ?... Only because they are a private seller and not a business.... This eBay was originally designed for PRIVATE SELLER who is a MEMBER OF THE PUBLIC.... but now since more and more big business sellers have joined eBay and started complaining about how private sellers pay little or no fees and how they are "doing so well" now eBay have taken a sharp attitude to make things as hard as possible for the public Joe private seller so they can get fed up and stop selling on eBay so that the big business guys can get on with it... making eBay 10's of millions every week...

I did notice since 2020/21 onwards that my views and regular sales ground to a halt with only a very few views on the 60 items I had up on eBay and 1 sale happening every 5/6 weeks... I knew then that  something was not right and I was being artificially throttled so some business seller can take my place and  sell their rubbish in place of my high quality items because eBay's Cassini showed all business people's stuff whilst hiding all mine pages and pages behind...  😞    

[tpogodin]

It really is jarring to think that now, in the eyes of eBay, every single private seller might as well have zero feedback and no seller performance metrics. 

[bittyboy101]

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@b1tsandb0bs wrote:

This information has come from ebay customers services. I called them up the first guy in Germany told me 40 days, he then put the phone down on me. I called back the women said she was in the UK, but I dont think so, and said it was 30 days for payment. I was never told 14 days by either of them on the phone. I think the people answering the phone are clueless. 

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Thanks for the details of why such a long time they made you wait for your rightful payment of your sold items.

This place is now a disgrace.

They see and know that a lot of people are not happy with these new payment policies and delayed/unreliable payment but they still persist with all this nonsense because they can't be bothered to pay again to have these unreasonable policies amended so that everyone is happy instead of such a massive conflict.  

[bittyboy101]

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@prelovedtreasures-3 wrote:

Feedback should be proof to a certain degree. Should it not, feedback in which the buyer is expressing how much they value and are satisfied with the item and how the transaction and delivery went great and as expected. That to me should count towards a delivery confirmation.

Then again there is a fine line in which feedback can be brought and faked.

Hence why it is probably not accepted for delivery confirmation.

From my perspective these are the factors that have to be taken into account.

If we lived in a perfect world and everyone was honest. Feedback probably would be enough but since we don’t live in that kind of world. It’s understandable why eBay would be wary to accept it a proof of delivery.

I'm not siding with them. Far from it. I’m just trying to be realistic about it. That’s all.

I would love for it to be any different but the facts are facts unfortunately.

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Agree, but sadly there are some buyers who remain silent and never respond to messages or leave any feedback.

I know I wouldn't want to have to depend on one of these silent type buyers leaving feedback in order to get my money out of eBay ! which is now like getting blood out of a stone !

[chris.n7]

When hundreds of other sellers, including businesses, are selling the exact same items with free untracked postage then nobody is gonna buy mine with extra postage charges.

[krafty-kreations]

. but now since more and more big business sellers have joined eBay and started complaining about how private sellers pay little or no fees and how they are "doing so well" now eBay have taken a sharp attitude to make things as hard as possible for the public Joe private seller so they can get fed up and stop selling on eBay so that the big business guys can get on with it... making eBay 10's of millions every week...

If eBay listened to business sellers there would be NO business sellers using private accounts to sell, so I doubt very much these changes have been bought in because some business sellers complained about private sellers getting free listings!!

I actually thought the free to sell for private sellers was a great idea for the record! 

I don't like these changes at all, but if you are going to lay blame then lay it at the feet of eBay who allow these sellers to continue running their business on private accounts and the sellers that do it.

[bittyboy101]

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@krafty-kreations wrote:

. but now since more and more big business sellers have joined eBay and started complaining about how private sellers pay little or no fees and how they are "doing so well" now eBay have taken a sharp attitude to make things as hard as possible for the public Joe private seller so they can get fed up and stop selling on eBay so that the big business guys can get on with it... making eBay 10's of millions every week...

If eBay listened to business sellers there would be NO business sellers using private accounts to sell, so I doubt very much these changes have been bought in because some business sellers complained about private sellers getting free listings!!

I actually thought the free to sell for private sellers was a great idea for the record! 

I don't like these changes at all, but if you are going to lay blame then lay it at the feet of eBay who instead of allow these sellers to continue running their business on private accounts and the sellers that do it.

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Whilst I agree that no fees for private sellers was a really great idea and this was great whilst it lasted until earlier in February 2025 when eBay started to withhold my money for many days 😞

Now it's not such a great idea.  I would much rather pay their selling fee and have my money in hand as I normally used to have before all these silly changes. 

[rrickoshae]

Basically eBay has got so big and is making so much money from the business sellers that they don’t need, or want, the private seller business. An awful lot of people not making huge amounts of money for eBay but clogging up their automated system. Getting rid of private sellers will make so little difference to the profit line that it’s worth upsetting people who don’t count just to get rid of them. From their point of view it probably makes good business sense. EBay has come a long way since the early days, the passion that made it almost a club with a loyal following has long gone. It’s no difference to any big business really ie water companies who are more interested in paying their investors than providing a good service to their customers.
Sent from my iPad

[eastern-lights]

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@rrickoshae wrote:
Basically eBay has got so big and is making so much money from the business sellers that they don’t need, or want, the private seller business. An awful lot of people not making huge amounts of money for eBay but clogging up their automated system. Getting rid of private sellers will make so little difference to the profit line that it’s worth upsetting people who don’t count just to get rid of them. From their point of view it probably makes good business sense. EBay has come a long way since the early days, the passion that made it almost a club with a loyal following has long gone. It’s no difference to any big business really ie water companies who are more interested in paying their investors than providing a good service to their customers.
Sent from my iPad

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Yeah, they gave regular discounts on private sellers' fees, then went fee free, because they don't want private sellers! That's the way to do it!

If private sellers' don't make much money for Ebay, then the best way to fix that would be to charge them fees. Perhaps even the same fees that business sellers pay?

In terms of items sold I doubt that genuine private sellers make up a significant part of the throughput, so they are hardly clogging up the system. 

[colleto_0]

Here's a scenario where this wait until delivery before getting payment is unfair to seller. I had a buyer (on my selling account - not this one) who did a BIN on a figurine I was selling. I went on the computer a few hours later to package it up and the winning bidder had asked to cancel as they had "bid by mistake" (because all those steps you have to go through to buy something are easily accidentally clicked /s).

That's fine, whatever, I agree with the cancellation as I obviously haven't yet sent it. The thing is the refund (which was only around £13 in total but I can see this being an issue for bigger sales) came immediately off of my balance which meant the money that had cleared that day from a sale last week was straight away reduced. Okay fine - BUT I have to wait over 2 weeks to be given the original payment! Because I obviously am not posting it so no tracked postage so the default seems to be I have to wait for the money. I can't see how this is fair that it takes away my funds from a completely different sale to immediately refund the bidder yet I have to wait 2 weeks to be reimbursed. I feel if it is a buyer cancellation then the funds should only be returned from the original payment. Anyway, just wanted to warn people - can you imagine someone spoiling someones expensive auction - paying for it then immediately requesting cancellation (and there's nothing you can do about it as eBay will automatically accept it if you disagree - only lets you disagree if you have already uploaded tracking info which if they cancel straight away circumvents that), they get refunded immediately but it gets taken from either your funds from other sales or puts you in the minus so any new sales clearing will get eaten up until it's cleared and you have to wait weeks to get the original payment due to not sending tracked - for a private seller who is not running a business this could really mess up their finances.

[eastern-lights]

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@colleto_0 wrote:

Here's a scenario where this wait until delivery before getting payment is unfair to seller. I had a buyer (on my selling account - not this one) who did a BIN on a figurine I was selling. I went on the computer a few hours later to package it up and the winning bidder had asked to cancel as they had "bid by mistake" (because all those steps you have to go through to buy something are easily accidentally clicked /s).

That's fine, whatever, I agree with the cancellation as I obviously haven't yet sent it. The thing is the refund (which was only around £13 in total but I can see this being an issue for bigger sales) came immediately off of my balance which meant the money that had cleared that day from a sale last week was straight away reduced. Okay fine - BUT I have to wait over 2 weeks to be given the original payment! Because I obviously am not posting it so no tracked postage so the default seems to be I have to wait for the money. I can't see how this is fair that it takes away my funds from a completely different sale to immediately refund the bidder yet I have to wait 2 weeks to be reimbursed. I feel if it is a buyer cancellation then the funds should only be returned from the original payment. Anyway, just wanted to warn people - can you imagine someone spoiling someones expensive auction - paying for it then immediately requesting cancellation (and there's nothing you can do about it as eBay will automatically accept it if you disagree - only lets you disagree if you have already uploaded tracking info which if they cancel straight away circumvents that), they get refunded immediately but it gets taken from either your funds from other sales or puts you in the minus so any new sales clearing will get eaten up until it's cleared and you have to wait weeks to get the original payment due to not sending tracked - for a private seller who is not running a business this could really mess up their finances.

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That sounds decidedly wrong! Might be worth contacting customer services about?

[sunshinedior67]

Agree totally. What needs to happen is sellers need to purchase tracked
postage & couriers need to scan and record tracked deliveries, which they
don't. If sellers aren't providing a tracked service they sit on knife edge
when it comes to funds. Most buyers accept there's postage costs & those
offering free post should be increasing their asking price. I use a tracked
service which the buyer contributed towards. They're getting great priced
items with small postage costs. I'm seeing sellers now asking for silly
amounts of high postage and buyers aren't stupid. £14 for small parcels
with a item value of £5. As for simple delivery buyers should opt out &
offer free post and chose their own service. Just input which carrier &
service you'll use & update your own tracking on eBay.

[sunshinedior67]

A bidder will be penalised for cancelling a winning bid but it won't really
affect the buyer unless sellers stipulate that they don't accept bids from
buyers who have a history of not paying a win item.

[andha-21]

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@sunshinedior67 wrote:
A bidder will be penalised for cancelling a winning bid but it won't really
affect the buyer unless sellers stipulate that they don't accept bids from
buyers who have a history of not paying a win item.

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How could they find that out? Is there such a function?

[eastern-lights]

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@sunshinedior67 wrote:
A bidder will be penalised for cancelling a winning bid but it won't really
affect the buyer unless sellers stipulate that they don't accept bids from
buyers who have a history of not paying a win item.

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I wish that were true. How are they penalised?

In the case above, they did pay! Then got it back.

If they don't pay, but ask for a cancellation, they cannot be given a non-payer strike. I know that from experience.