Seller News: January 2026
Start a successful new year with important updates to help streamline your business.
Forum Posts
Buyer started an INAD against me, do I have to accept the return?
First time for me as a seller. My buyer is claiming an action figure I sold is covered in some sticky stuff and has started an INAD case against me. I have it set not to accept returns but I know if a INAD case is initiated and I lose I will have to ...
Refund Question - Have i lost £300
Hi all, i sold an item for £300 and the buyer paid. Upon looking at their feedback i thought it could be a scam and cancelled the order. As part of the cancellation ebay asked me to refund the buyer which i did. The refund to the buyer has come out o...
National Insurance number request.......for info
Ok i am not on the boards that often nowadays Not sure if i have missed it being discussed before but this info may help others. Early December i hit the 30 item limit ....money limit we are still way off Yes within days Ebay requested the NI number....
Inappropriate and misleading buyer feedback
Hi, I have a buyer who apparently didn't receive a parcel due to be delivered by evri.He has left me negative feedback:+++I didn't receive my parcel, it was just showing in transit and the tracking number wasn't showing enough information about my pa...
Simple Delivery - why is this such an issue?
Simple Delivery - why is this such an issue?I remember the days on here, 2000, when listing an item meant clicking through 5 pages. Time spent could be upwards of 10 minutes, not including the time to and fro post office to get a price for posting as...
Resolved! Is anybody out there?
I've had a long break from selling on Ebay but as my wardrobes are bursting at the seams decided to try and make some space (and hopefully, money ). Listed around 31 items but it's as though no-one is even viewing ANYTHING ... I keep waiting for tumb...
Resolved! Selling a Gold coin worth over £750
With enforced simple delivery if I sell item as an auction starting at £1 as I have in the past and it finds its right price after 7 days that will be over £750 and its seller pays for postage (me), then how will the listing mechanism control the pos...
Made a mistake with tracking information (prepaid label)
Hello all. Yesterday I dispatched an item with my own tracking but there's no option to post the tracking number on ebay. I think I made mistake by selecting to use ebay's prepaid label. How do I fix this? Thanks in advance.
Knife policy vintage fire tongs
Hi all l have recently had some vintage fire tongs classified by as a knife by eBay. E bay won’t explain why they believe these are a weapon, there is no blade and they have a blunt end. As anybody experienced the same and have eBay given a reason wh...
January 2026 Seller News - Heads Up On FVF Increase!
Looks like they haven't gotten around to posting the announcement here in the community yet, but the January Seller Update is live now and it includes an increase in the fixed per order fee plus FVF increases in some categories. https://www.ebay.co.u...
Resolved! Evri delivered wrong item to buyer
Buyer purchased a motorcycle racing suit but received a mattress topper instead. The topper has nothing to do with me so they have somehow been switched by Evri. On the tracking photo it shows a mattress topper so the buyer is not lying. What do I do...
Refund Scammers - EBay do nothing!
So I’ve been scammed. I’m a seller. Sold an item for £185. Customer received it and said there was an issue and can he refund. I’m yes of course sorry and accepted the return. A few days later a tracked envelope arrived with a pen in it? No tracking ...
Resolved! postal address different to buyers registered address on invoice
Am I correct in assuming if I send to the postal address as shown on the invoice I will not receive sellers protection as this is a different address to their registered address which also shows on the invoice?
Global shipping do they open and repack our parcels?
Global shipping do they open and repack our parcels, just wondered as I pack my items very well and as some are delicate, would they take the same care, I always photograph each parcel and send pics to the buyer, any thoughts?
How do I post oversize parcel on simple delivery
I want to sell a poster that is over 65 cms in length but simple delivery is only allowing medium size parcel at 61 cms.I've contact eBay twice and been told 2 different things .One adviser said to change courier from royal mail to DHL however on my ...
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