Refund for a seller and buyer

[lefty-acoustic-fanatic]

My apologies as I suspect this has been asked many times before but....

Let's suppose (as a seller) I send an item via Royal Mail Special Delivery that is worth £750 and it's insured for that amount.

If it never arrives with the buyer I can claim the £750 back from Royal Mail but am I covered by eBay for the buyer's costs?  i.e. will I have to provide £750 back to the buyer or will eBay step in and give them a refund?

Thanks folks!

[roger_roger_over_and_nowt]

If a buyer doesn't receive an item the seller is obliged to refund them in full voluntarily via a non receipt claim made by the buyer.If the seller doesn't do that then the buyer asks Ebay to step in on day 4 and they will force the refund and give the seller a defect for not refunding them voluntarily.

It's up to seller to claim back their loss from the courier but it's also wise for seller to read fully the courier's terms/conditions and their prohibited/exemptions list.

[lefty-acoustic-fanatic]

Many thanks for the reply.

I expect that I would need to refund the buyer but then I'm still out of pocket by £750.  I don't have the item (obviously) and I've refunded the buyer.  Would eBay cover my loss?

[*vyolla*]

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@lefty-acoustic-fanatic wrote:

Many thanks for the reply.

I expect that I would need to refund the buyer but then I'm still out of pocket by £750.  I don't have the item (obviously) and I've refunded the buyer.  Would eBay cover my loss?

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No, eBay won't cover your loss. 

If you sent your item Royal Mail Special Delivery and it's gone on the missing list then you need to claim from Royal Mail, their standard cover is up to £750 so you should be alright there (providing it's not an item on their prohibited or restricted list). There's a form on their website.

[lefty-acoustic-fanatic]

Thanks vyolla. 😉

I realise I can get £750 from Royal Mail but as that needs to go to the buyer I'm obviously left out-of-pocket by £750 too.  Hey ho. 😕  

[lucy_farmer]

'........I'm obviously left out-of-pocket by £750 too.'

??

Don't quite understand what you mean here?

You'll have given back the 750 quid the buyer gave *you*. So he's got *his* money.

 You get your 750 quid back from Royal Mail. So you've got *your* money as well.

The only thing that's missing is the actual item. Which, of course, you can't have *as well* as the money you originally got paid for it.........

But please read very carefully *all* tyhe stuff about prohibited or restricted items on every postage or courier's terms. On some of them it looks as though you won't be insured for almost anything you send!

[*vyolla* · Accepted solution]

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@lefty-acoustic-fanatic wrote:

Thanks vyolla. 😉

I realise I can get £750 from Royal Mail but as that needs to go to the buyer I'm obviously left out-of-pocket by £750 too.  Hey ho. 😕  

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I can't see your logic here?

The buyer paid you £750. You refund them.

You claim £750 from Royal Mail.

How have you lost out here?

[lefty-acoustic-fanatic]

I'm being incredibly dim here!!!  That's why my logic doesn't make sense! 🙄 😁

In my equation I'd not factored in the fact that I'd already received £750 from the buyer!  Jeez, I'm an idiot!  I'm so sorry.

I was thinking all I received was £750 back from Royal Mail which I then passed over to the buyer.  I'd not included the fact that I'd already received £750 from the buyer.  I need a lie down and a few pills I think!!

Sorry for wasting everyone's time. 😘

[*vyolla*]

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@lefty-acoustic-fanatic wrote:

I'm being incredibly dim here!!!  That's why my logic doesn't make sense! 🙄 😁

In my equation I'd not factored in the fact that I'd already received £750 from the buyer!  Jeez, I'm an idiot!  I'm so sorry.

I was thinking all I received was £750 back from Royal Mail which I then passed over to the buyer.  I'd not included the fact that I'd already received £750 from the buyer.  I need a lie down and a few pills I think!!

Sorry for wasting everyone's time. 😘

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😀 You made me start to doubt myself after I posted that!

[susapric-68]

Not sure if private and business are different but when i claim from RM I can only claim what I paid for the item not what I sold it for

[tressygirl]

A Private seller wouldn't necessarily have receipts for the original price for items they are selling as used.

So RM,  will refund the seller what the buyer paid,  printing off a copy of the order details , item sold and money paid, is usually sufficient, that is,  if the buyer has had the correct insurance cover for the item in the first place!

@susapric-68 

[*vyolla*]

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@susapric-68 wrote:

Not sure if private and business are different but when i claim from RM I can only claim what I paid for the item not what I sold it for

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If you're selling as a business you can only claim what the item cost you, but you're trading as a private seller so should claim whatever the buyer paid, because that's the value of the item.

Add a PDF of the order details to the claim form.