Refund Scammers - EBay do nothing!

[papua4]

So I’ve been scammed. I’m a seller. Sold an item for £185. Customer received it and said there was an issue and can he refund. I’m yes of course sorry and accepted the return. 
A few days later a tracked envelope arrived with a pen in it? No tracking numbers on the envelope just the bar code which was weird. A message came from EBay that day saying my item has been returned and it’s time to refund! Suddenly I realised what had happened. I scanned the scan bar code thing on the envelope and it’s the same tracking number as on the returns on eBay! I reported it to EBay straight away and said I do not want to refund the buyer because he has returned a worthless pen but they came back and said it’s been delivered so they refunded the buyer! Advised me as it’s an online sale they can’t see what was returned and suggest I have a contingency fund to cover returns! The guy has £185 of my money.. so cross. I have his address, if I was that sort of person I’d be travelling the 40 miles to go get my item back! I reported him and he’s still on there! Also 1 week later someone else tried it. They loved the item and gutted as it was the wrong one (buyers fault), I said no problem I’ll exchange for the other correct one and guess what, they said no it’s fine, I’ll just have a refund please. I refused the refund through eBay (as I changed my policy to no returns) but said they could return it via the post office. They asked 3 times to return it through eBay but I said no, and I never heard anything else! This was in the space of 2 weeks! I reported seller to eBay but again nothing is done. 
there’s absolutely no protection for sellers. For this reason I’m closing my shop and sticking to Etsy!  EBay will go down the pan as no sellers will want to trade on there. 

[johnwash1]

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@lighting_signs_and_vintage wrote:

This is it with modern companies, once you get to the top its rewards for failure.

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True, but not only modern.

E.g. During the mid-1800s, the Great Eastern Railway in the UK faced significant financial difficulties and operational failures. Despite these challenges, the company's directors and executives continued to receive high salaries and bonuses, even as the company struggled to maintain profitability and service.

And there are plenty of other examples.  Perhaps the fall of the Roman Empire?

[papso22]

What you paid that for was a shop, while logically having a shop would seem to be what only a business needs, ebay in its infinite wisdom allows private accounts to have them.

Running a business requires a business account on ebay to trade within a number of consumer laws.

[jezstuff]

I sold a small, 20 year old statuette commemorating motherhood. Buyer forst claimed it was undelivered but tracking showed it was. She then badgered me with messages regarding her alleged conversations with Yodel. She later deleted all of them but did say she was "gutted" because it was a replacement for one she broke 16 years earlier while pregnant. I knew what was coming. 2 days later it had mysteriously arrived but damaged, the heads of the two figures having broken off. Naturally I knew that the scam was to return her old broken one and get a refund. I accepted the return and sent eBay the proof that this was not the one I sent - major differences like a label on the base mine never had and gouages, grazes, corrosion and glue on the detached heads. Result? eBay refunded the buyer but didn't take the refund from my funds. What a lame decision. She got away with it and even though I didn't suffer financially I abhor the fact that some *bleep* in Merseyside had their cake and ate it.