I sold a small, 20 year old statuette commemorating motherhood. Buyer forst claimed it was undelivered but tracking showed it was. She then badgered me with messages regarding her alleged conversations with Yodel. She later deleted all of them but did say she was "gutted" because it was a replacement for one she broke 16 years earlier while pregnant. I knew what was coming. 2 days later it had mysteriously arrived but damaged, the heads of the two figures having broken off. Naturally I knew that the scam was to return her old broken one and get a refund. I accepted the return and sent eBay the proof that this was not the one I sent - major differences like a label on the base mine never had and gouages, grazes, corrosion and glue on the detached heads. Result? eBay refunded the buyer but didn't take the refund from my funds. What a lame decision. She got away with it and even though I didn't suffer financially I abhor the fact that some *bleep* in Merseyside had their cake and ate it.