I sold an iPhone 16 pro. Paid extra for

guaranteed next day delivery by 1 pm. 4 days later they asked to return saying a sealed iPhone does not charge up. EBay said I had to accept the the return with a return postage which I did. The buyer returned 2 bars of chocolate. I videoed myself opening package. Reported to his with evidence to eBay and reported buyer. I reported to action fraud. But eBay still refunded buyer. I did receive my funds but eBay refunded them. EBay said they have to under guarantee buyer return. I argued but you have evidence they returned chocolate they still have the phone why are you refunding them. EBay said but they sent it to you tracked so we have to refund. I argued this is unbelievable you have evidence of what they sent? The guy I spoke to was defo on the side of the buyer. I said I was going to report eBay to consumer rights because I feel eBay are encouraging fraud. It’s not about whether I got money for the item. It’s about how many times I had to call eBay to report this send

evidence and the buyer all they did

was return two bars of chocolate keep the iPhone and get their money back!

how is this disgusting behaviour possible from eBay.?!