Problem with track48 serial YA Royal Mail

[yourstampsuk]

I bought a track48 label through eBay and this morning a nice lady at the Post Office said that track48 with the YA number is not accepted and that I should contact the seller. does anyone have a similar problem? did ebay uk sell me a fake label?

[matiushu]

How long did you wait to soak to ebay ?

Still hanging on note at 20 minutes or so

[hiney50]

I spoke to Royal Mail and had to hang on for 25 minutes and then wait for a call back an hour or so later

[recordgirl77]

Hiya

Where is there an address of available parcel lockers please?

Thanks for any help

Cassie x

[hubsteruk]

Try here https://www.royalmail.com/services-near-you#/

[hiney50]

Just look on Web for royal mail lockers near your postcode and they will.give you a map of locations and postcodes



Sent from my Galaxy

[tabbiecat*]

Any mail / parcels will still scan through the Royal Mail system, just not
at the Post Office drop off point until resolved. You just need to get your
parcel into the back of the Royal Mail van whether that be via Royal Mail
locker, persuading the post office counter staff to put the parcel in the
sack or if small enough (and willing to take the chance), dropping it in
the post box. Problem is that you won't get a proof of posting so if it
goes missing Royal Mail won't compensate you.

[lord_whiteley]

Nor will eBay either, because you won’t have any proof that you actually sent the item. When I took my parcel to my local PO, they did take it despite it not scanning but after checking an hour later and seeing it still said waiting to be posted, I went back to our PO and requested the parcel back.

You could get an unscrupulous buyer who receives an item , looks at the tracking and sees it still to be sent and then could put in a claim that item was never received. The seller would lose all their money, buyer gets a refund and keeps the item 😞

[matiushu]

My local post office accepted my YA parcel but wasn't able to give me a receipt.

Asked me to take photo of the parcel worth the postage label.

Gave me this printout (photo attached)

[hubsteruk]

Awesome, especially to those going to the PO today and the staff know what to do

[weemackmum]

If you go to Seller Hub -> Postage Labels down left hand side and look at your list of postage labels, then under Actions for each order there's an option for Proof of Postage.

Take that to the PO with your parcel, which they stamp which then covers you as the seller that it was posted / accepted at the Post Office.

From reading the other comments on this post, the tracking will then start when Royal Mail take over (the problem only appears to be at the PO side) so the tracking should therefore update automatically then once the parcel is on the move.

I don't have a Royal Mail Post Locker anywhere near me but had been offering same day dispatch so I was trying to figure out how to honour that!

[tabbiecat*]

The tracking won't update while the item is still at the Post Office due to
the issue, but it would have updated once the parcel reaches the Royal Mail
hub / collection centre.
Sellers will have to decide on whether to take the chance and dispatch on
time (most buyers are honest), or wait for the issue to be resolved
(currently no estimate) before sending.
Remember, most buyers will not be aware of the issue and may not accept
your explanation for late dispatch / delivery, so it will be a call that
each seller will have to make on an individual basis.

[president_slush]

Yeah I got the same problem this afternoon.  Had to buy a new label at the Post Office which cost me £12.19.  Looks like the person who will get a refund on this is the buyer, not me.

I don't find anything particularly simple about this service, it is just a load of hassle for me but this one takes the biscuit.

What a load of bloody rubbish!

[jukebox_orphan]

I just tried to do exactly this in my local post office and was told they couldn't stamp the certificate as they didn't have a rubber stamp 🤦‍🤦‍🤦‍

[geoffjbaker]

On saturday waited two hours for call back. Spoke to guy for maybe a minute and got cutoff. Assumed he would call me straight back but no. I then dialled the number myself and waited another two hours to speak to someone. During my second wait I found a few threads on the ebay community so I knew it was a countrywide issue. When I eventually spoke to someone I suggested they tell their superiors to put a message on the ebay site or maybe tweet something on X about it. That would likely prevent their CS being completely overwhelmed with calls.

[moogle2k13]

I’ve just had the exact thing happen, has yours updated by any chance? 

[decor-mate]

Parcels dont scan at the royal mail drop boxes either

[19michael642009]

Yes I had same problem this morning 4 August. It's not a fake. Royal mail have changed tracking 48 numbers starting TQ to YA but Post Office unable to scan due to their system being not updated.

From what I've found out this was to happen by today 4 August but having tried two different post offices still not working.

I was told by counter staff to try again tomorrow, but she didn't know when it would be sorted although Royal Mail aware of problem.

You could try dropping at local delivery office between 8am -10am

[daveydempsey]

I went back to the post office this afternoon and my parcel was accepted and scanned after being refused this morning however no receipt is available.

I photographed the label and the lady accepting it.

[decor-mate]

If you buy a 48hr label at the post office, it costs more... no way am i paying for 24hr, when this is a system issue....   not my issue

[decor-mate]

The YA parcels don't scan at RM Drop Boxes either... so RM are still part of this problem...