Seller Central

Refund Scammers - EBay do nothing!

So I’ve been scammed. I’m a seller. Sold an item for £185. Customer received it and said there was an issue and can he refund. I’m yes of course sorry and accepted the return. A few days later a tracked envelope arrived with a pen in it? No tracking ...

Resolved! postal address different to buyers registered address on invoice

Am I correct in assuming if I send to the postal address as shown on the invoice I will not receive sellers protection as this is a different address to their registered address which also shows on the invoice?

Knife policy vintage fire tongs

Hi all l have recently had some vintage fire tongs classified by as a knife by eBay. E bay won’t explain why they believe these are a weapon, there is no blade and they have a blunt end. As anybody experienced the same and have eBay given a reason wh...

Global shipping do they open and repack our parcels?

Global shipping do they open and repack our parcels, just wondered as I pack my items very well and as some are delicate, would they take the same care, I always photograph each parcel and send pics to the buyer, any thoughts?

How do I post oversize parcel on simple delivery

I want to sell a poster that is over 65 cms in length but simple delivery is only allowing medium size parcel at 61 cms.I've contact eBay twice and been told 2 different things .One adviser said to change courier from royal mail to DHL however on my ...

Resolved! Evri delivered wrong item to buyer

Buyer purchased a motorcycle racing suit but received a mattress topper instead. The topper has nothing to do with me so they have somehow been switched by Evri. On the tracking photo it shows a mattress topper so the buyer is not lying. What do I do...

Buyer started an INAD against me, do I have to accept the return?

First time for me as a seller. My buyer is claiming an action figure I sold is covered in some sticky stuff and has started an INAD case against me. I have it set not to accept returns but I know if a INAD case is initiated and I lose I will have to ...

Simple Delivery - why is this such an issue?

Simple Delivery - why is this such an issue?I remember the days on here, 2000, when listing an item meant clicking through 5 pages. Time spent could be upwards of 10 minutes, not including the time to and fro post office to get a price for posting as...

promoted listings

who if any of you are still promoting listings

Resolved! Selling a Gold coin worth over £750

With enforced simple delivery if I sell item as an auction starting at £1 as I have in the past and it finds its right price after 7 days that will be over £750 and its seller pays for postage (me), then how will the listing mechanism control the pos...

VINTAGE POSTAGES OF PERSIA REMOVED = EMBARGOED GOODS

Just received a communication from ebay advising me that I cannot list 120/125 year old postcards because of an embargo with Iran. Absolutely ridiculous, how I long for the ebay days of pre 2010. We are now swamped with onerous rules, regulations and...

January 2026 Seller News - Heads Up On FVF Increase!

Looks like they haven't gotten around to posting the announcement here in the community yet, but the January Seller Update is live now and it includes an increase in the fixed per order fee plus FVF increases in some categories. https://www.ebay.co.u...

drafts are slow to do is it me?

Hi, I have noticed recently that ebay is slow at doing listings drafts particularly between the sections, buffers a bit, and slow loading photos, is this just me ? I am using a Samsung 21+ phone, cleared the cache etc

YA T48 Royal Mail issues

Is anyone else experiencing issues with Tracked 48 labels not scanning after being dropped at the post office? I dropped an item off on Saturday and it’s now Wednesday and hasn’t been scanned since. I read that there was an issue with labels beginnin...

How do you list anything bigger than 61cm? Part two.

Haven't had much time on this yet but first attempts with this new listing format today is like this to get back to your own carrier who will take your large/small items, (preview works, not tested with listing): Still start with over £750 - £800 is ...