Seller News: December 2025
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Forum Posts
Buyer received goods late but didn't pay
I shipped the goods to the buyer. Evri lost the parcel, so being a good guy I refunded the buyer and chased compensation from Evri. Evri did nothing much, but when I reviewed the claim on line, 7 weeks later, I found the item was delivered. Evri prov...
Resolved! how do you list anything bigger than 61cm?
Ebay is now forcing me into SD with no custom delivery option The largest postage offered under SD is 61cm There seems to be no way to list anything over 61cm and get the correct postage, even if you declare the dimensions in the listing height, widt...
Knife policy vintage fire tongs
Hi all l have recently had some vintage fire tongs classified by as a knife by eBay. E bay won’t explain why they believe these are a weapon, there is no blade and they have a blunt end. As anybody experienced the same and have eBay given a reason wh...
Buyer Protection Fee - Showing Wrong Price
Hi,Need some help, I have recently listed a non digital product for £260.00 and on the listing page it shows the buyer protection fee should be £271.10 (Attached Screen shot 1), But after the item is listed the price shows as a whopping £323.10, and ...
Got into a complete mess trying to sell
OK, I am a complete novice and I have got into a mess. Way back 13Nov25, I set up an auction for a particular item which did not reach the reserve. I got a lot of bids from China which I didn't know how to deal with, and it made me feel uneasy. I had...
Royal Mail - changes to international postage (customs form)
We sold a sticker sheet to a customer in the US (we are in the UK) and we normally send these via Royal Mail Click and Drop (label generated at home). It seems in the last day or so though there have been some changes whereby you CANNOT generate a CN...
Evri delivered wrong item to buyer
Buyer purchased a motorcycle racing suit but received a mattress topper instead. The topper has nothing to do with me so they have somehow been switched by Evri. On the tracking photo it shows a mattress topper so the buyer is not lying. What do I do...
eBay Simple Delivery - Buyer gets no option to choose couriers?
Okay, so today I learned that despite selecting all 3 couriers in the back end using Simple Delivery, the buyer is not given the option to choose on the product page end during checkout? What's the point of choosing if eBay makes the selection for yo...
Royal Mail head scratcher
I had 2 cards left by the postie the other day, from separate sellers, while I was out. Today I go to my local RM collection centre to collect both items. Only 1 item here the postmaster says. I ask him to check but no only 1 item there. So I get hom...
Buyer started an INAD against me, do I have to accept the return?
First time for me as a seller. My buyer is claiming an action figure I sold is covered in some sticky stuff and has started an INAD case against me. I have it set not to accept returns but I know if a INAD case is initiated and I lose I will have to ...
Providing Photo ID
eBay is asking for photo ID to continue selling, but I am very uncomfortable uploading my ID onto their system, where they'll store it for who knows how long. Does anyone know if they will accept a link to the photo on Dropbox or Google Drive instead...
Bait n Switch Buyers
Recently I've experienced a second buyer claiming damage and NAD item to a well packaged item with no damage on sending or evidence of damaged packaging , clear, though limited number of, photographs of a perfect item. First item was a watch, thankfu...
Ebay removed 'item dispatched' and made it more complicated 🫤
eBay removed the simple 'item dispatched' facility and made things more complicated
Resolved! Parcel
I posted some gold item on ebay by using RM guaranteed special delivery .The delivery was delayed and buyet opened case and ebay closed case with refund .However the item was delivered with proof of signature and a picture next day after the case was...
DVDs - Custom or Simple Delivery?
On the Royal Mail web site, it gives the maximum size of a Large Letter, and it also gives examples - specifically DVDs. But when trying to list a DVD as a Large Letter on ebay, it only allows Simple Delivery, even though ebay's example of a Large Le...
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