Seller News: July 2025
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Forum Posts
Royal Mail 2nd-Class Letter – what’s changing and what isn’t
Royal Mail now has Ofcom’s approval to deliver 2nd Class Letters on alternate weekdays and will remove Saturday deliveries. However, Royal Mail has not set a go-live date, meaning as it stands currently your delivery estimates and seller metrics will...
EBay Policy Violation: counterfeit item policy
I get so frustrated with eBay these days as there is nobody to talk to on the phone, although, from past experience, customer service is not much use anyway.I have had a listing suspended due to an apparent policy violation of the counterfeit items p...
Royal Mail 2nd-Class Letter – what’s changing and what isn’t
Royal Mail now has Ofcom’s approval to deliver 2nd Class Letters on alternate weekdays and will remove Saturday deliveries. However, Royal Mail has not set a go-live date, meaning as it stands currently your delivery estimates and seller metrics will...
Buyer Protection Fees Ruin "Nice Prices"
Since the dawn of time (OK, since the dawn of Capitalism, maybe) sellers have used prices to attract buyers. Pre decimalisation, £39/6d was a common price. It's just £2 less sixpence, but sounds cheaper. These days, it's £299.95, rather than saying £...
Evri parcel with several items gone missing - refunded for one item but the other two are on hold!
I've had an EVRI parcel go missing this week - it had three separate items in it - one of the items ebay has refunded the buyer as they accept it has gone missing - the other two they are waiting until the 9th of August to proceed as the parcel is de...
If it Ain`t Broke!
What Now? For heavens sake eBay, leave well enough alone. So now some idiot with nothing better to do has decided to change the layout and font of the Seller page into something that hurts the eyes and is practically illegible! They have also decided...
Does eBay change the SD label fee if it overrides buyer's/seller's choice of courier/service?
kat@ebay Hi Kat, I'm tagging you as I wasn't able to join today's weekly chat to follow up an unanswered question from last week's. Copied from the chat session on 23.07.25: @irt303 wrote:Hi there, I hope it’s okay to ask three questions in one post....
Confusion regarding (horrible) new shipping and payment system
Hi. I am a small private seller. I started selling around the late half of last year, and since then I've experienced what seems like 4 different complete overhauls of the payment system in barely over half a year. The latest one, before this change ...
My sales and item viewings have dropped
My sales and item viewings have dropped since the postage and imposed 'Buyer Protection' (Tax).
Resolved! Games Workshop Keep VERO striking
Hi, I have posted this to another section of the forum which I've since learnt is the wrong section to get answers or advice on this kind of subject so I'm reposting here. Not meaning to spam so sorry if this is breaking any rules and if a mod wants ...
Refund
I opened a return case with seller as not as described and he has told ebay he's sent a return label but hasn't I have requested several times and now he offered a partial refund but said I need to close the case, which I'm not going to do, I can't e...
Refund
I was sent an incorrect item and after a bit of back and forth with the seller they offered me 50% partial refund if I kept it, I have now received a message from them saying they can't do a partial refund while the return case is open and asked me t...
Possible way around Simple Delivery....
This is posted from my Business eBay account, but relates to my Personal Account. So, this morning I spoke with Customer Services about the fact that eBay had changed my listings to allow Evri delivery to be chosen by the buyer, despite it being a 15...
Item sold has been delayed for days and tracking not updating - Evri
I posted an item that was due for delivery 5 days ago today, still the tracking shows the same your parcel is delayed message.I tried the Evri chat and phone and their bot just regurgitates that it's delayed and that's that. Ebay chat won't even ackn...
Resolved! Reporting a purchase as Significantly Not As Described
I recently ordered an item that, on arrival turned out to be not as described. I've tried to use the Help & Report link but the drop down menu does not offer a Significantly Not As Described option. Advice welcome.
Buyer wants to return sandles
I sold a pair of sliders over two weeks ago. They were a size 6. The seller has now come back today to say she would like to return them as they don't fit her as they feel weird when walking in them. She also says that my sliders measure up as a size...
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