Evri is the worst of the worst delivery company i nearly lost my business on other selling platform

[rayhana_wax_melt]

Evri have a bad reputation previously aswell with the name of Hermes and now they trading as Evri to hide the bad service my question is why Ebay allowing them to operate here its a bad news for ebay and the sellers im broke cause of them im starting from scratch again lost a lot of money in another selling platform cause whether the item lost or pictures with out fisical delivery and a lot more .

[dch2112011]

I think that some delivery customers treat it as a game pretty much as they do to sellers on ebay who use non tracked post -  it's easy to claim non delivery -  and with deliveries left in a safe place or at the door to claim it has been stolen, damaged or ruined by the weather, of course some are genuine but with the volume making the claims it seems unlikely that all are genuine.

Personally we have never had a package stolen, damaged or ruined in the rain - an odd wrong delivery but very rare.

Has dishonesty increased or is it just more visible when placed in the public domain - crimes certainly are more visible with technology - years ago you had to read the newspaper  or watch / listen to news broadcasts - not now it's instant online  from anywhere in the country / world. 

[thetimetower]

100% true. Issue is Evri can pay so little that they just bring in agency drivers who get paid set rates so dont care

[insidethe93]

With any buyer 'one size fits all' may not apply, due to sometimes wanting faster over cheaper, particularly at busy postal times like the run-up to Christmas.

Quite often I'd like to upgrade postage to 1st Class post or to a tracked method, but I don't like to bother the seller as it could be inconvenient to them to do the upgrade, something I can't know in advance.

In the run-up to Christmas, I tend to gravitate towards Saved Sellers whom I already know offer postal upgrades automatically at check-out, and I know I'm far from being the only one to do so.

If a buyer chooses not to upgrade postage they can't then complain about slow delivery; well, there'll always be someone who complains anyway, but most buyers are reasonable people.

[kath3735_wxmjn]

We are the opposite, our driver will not deliver to anyone off the main roads/routes.  We never buy from anyone using EVRI but occasionally the sellers lie and we actually got a delivery about a month ago.  Turned out the driver was off on holiday!

[kath3735_wxmjn]

think you are a bit biased then!!   Never lost a parcel either as buyer or seller with RM but try getting an EVRI delivery!!!

[kath3735_wxmjn]

Not just a driver problem though because try getting a sensible (or any response) to your complaints with EVRI.   Did manage to get through eventually to one of the local depot management/supervisor types who basically said they use their own cars so they can go where they want to or more importantly really for the buyer do not go where they do not want to.  However you also get all the messages saying out for delivery etc etc over a couple of weeks.  

[kath3735_wxmjn]

but the dishonesty side of it would apply to all couriers of any type and still EVRI have the worst reputation.   I know that our local EVRI courier will deliver it is all the garbage that comes with it when some idiot says delivery by RM, you buy the item and they send it EVRI!   Then EVRI claim to have attempted delivery but no one home (that time was actually sat at the computer, door open when the message flashed up saying i was not in!   Then there was the really good one that said the house was not there, bl..dy big sign at the bottom of the road with the address!     Much better to avoid them in our case.

[dch2112011]

We always upgrade all deliveries to '1st class tracked on the run up to xmas  purely because it reduces the number of complaints about late delivery - it works  and obviously benefits the customers - I would have thought this was a no brainer for xmas deliveries - yes it costs a bit more but business increases significantly as do the number of multi item orders and as we offer free delivery  we do not end up losing anything - the delivery costs are averaged per item - so more items sold reduces the average which compensates.

Sending 2nd class untracked in December is a recipe for headache !

[dch2112011]

I agree there is a problem with all carriers where if a driver runs out of time or simply decides they do not want to deliver  they click on a button using not at home, cant find address, this then shows as delivery attempted which infuriates customers - simpler just to have a button 'delivery not attempted' - rescheduled for xxxx

They would get less complaints by being honest ! 

I never understand that one, Yodel, Evri, DPD, RM, Parcel force,  for sure have similar problems - a few months ago RM driver kept using the 'unable to access address 'button - no idea why ? took 8 days to arrive with no explanation ? 

Like everywhere these days - companies prefer online chat or auto response - cheaper for them - even RM is centralised - Online chat is infuriating each operator is dealing with a number of customers at the same time so delay - irrelevant answer - delay - irrelevant answer - usually based abroad working from a script - computer says !  

[dch2112011]

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@kath3735_wxmjn wrote:

but the dishonesty side of it would apply to all couriers of any type and still EVRI have the worst reputation. 

Using trustpilot reviews

Yodel 4.1

Evri 4.2 

DPD 4.5

RM  2.6

DHL 1.2

Parcel Force 3.1

If you assume that like minded customers leave reviews on Trustpilot - EVRI ranks 2nd best behind DPD out of these six and Royal Mail 5th  a long way behind  and Evri have by far the most reviews (4,214,280)  so it may be that being the most reviewed that you will see more complaints but also more 5 star reviews  

[mark.wood20]

As you point out,
Higher numbers of reviews compared to others will inevitably skew the
figures.
This phenomenon is not restricted to package delivery but anything that
relies on opinion/experience Vs expectation of service rather than solid
hard delivery figures.

You can see a logical pattern in those trust pilot scores you posted.

DHL, PF and RM are the heavyweights. They have better working conditions,
better paid staff and overall provide a 'consistently' better service. The
caveat being a more costly service with a much higher customer expectation.
Their on-time deliveries figures are publicly available and recently RM
were heavily fined by Ofcom because their 1st class service failed to meet
its 'on-time' target of 93%. (I can't even find publicly available figures
for any of Evri's delivery targets... But Imho doubt it is anywhere near
the same)

Yodel, DPD, Evri are all (for want of a better choice of word) 'budget'
couriers.
As a result the expectation of service is generally lower and there Ofcom
targets will be significantly lower, therefore much easier to achieve and
even over achieve!
The caveat here being lower paid staff with higher pressure put on them
resulting in huge staff turnover and more issues with delivery.

Like another person posted, reviews get posted mostly for bad service. But
how often do you post a good review because your 1st class RM birthday card
arrived on time, or even a day early. You don't because it's expected!

Evri on the other hand has such a bad rep that if it arrives at all people
are likely to post a good review!
It was a few months ago now and I can't find the actual review or i'd post
the link for reference.
It was an Evri parcel delivery review, it was something like 7 days late
and had been left in a questionable location (possibly a full wheelie bin,
but can't recall) it was was a 5 star review because their expectation of
the courier was soo low based on their previous experience.

[dch2112011]

They are all much of a muchness and all suffer the same problems sooner or later - Yodel recently closed the local depot -  took a week for them to sort out deliveries - first few days - relief drivers clicking can't find address - then the local driver came back and all good 

DPD changed depot and were a complete mess 3 months until they moved it back to original depot - the drivers were just refusing to deliver too far.

Hermes same - temp driver in between permanent drivers - two weeks of erratic delivery 

And RM well they closed local delivery office - one month of one delivery a week if lucky  - they changed all the posties around - post getting delivered anywhere but the right address - after 3 months back to normal 

RM meeting targets they pull every trick in the book to show on time delivery - including when there is a back log stockpiling post but letting new post through the system to show majority on time - the stockpile sits and gets filtered back in slowly so as not to affect new post - this way only the stockpile is late  if they delivered it first the new post would be late as well - so not sure how much of a premium service they offer when it suits them.

But generally RM Evri Yodel DPD Parcel Force all deliver on time in this area - they are all good but I guess that is what they do for a living .

[thetimetower]

Wouldn't say I was biased. The company are a joke and i'm not an employee. I was a postman 14 years before that. All delivery companies these days are horrendous.

[thetimetower]

Tbh Evri we have buttons for busines closed, parcel damaged, no safe place and now they all just tell the customer that its delayed so the software isnt fit for purpose either

[thetimetower]

You'd actually be surprised to know DHL are small scale in the UK. Going by 2023 figures, Royal Mail had 25% of the market share, amazon had 17%, hermes had 14% and dhl had 3%. Hermes/Evri have exclusively the NEXT contract which has always kept it afloat tho.

[wpaulgp1]

Absolutely diabolical delivery service, I could walk to the delivery destination faster than they can deliver 

[tabletop-hobbies]

I've used Evri, Yodel and Royal Mail for parcels, out of the lot Evri seems to offer the best combination of reliability vs price.  I've been let down by RM many many times, but rarely by Evri.  

The downside to Evri is the supplement you pay for out of the way places they dont want to deliver to- I use RM for these.  They can batter the packages sometimes but as a rule I pack my items so they can survive orbital re-entry and maybe a nuclear detonation to boot.  But that's just good practice anyway.

For items above 1kg I use RM48 tracked.  That's actually a good service that I cannot fault.

I send c.300 parcels a month, mostly less than 1kg.

[shims50]

Whenever I see ...posted using Hermes / Evri my heart sinks....until it gets in the hands of our local delivery person it's a " post and pray " situation...the national " hubs" are useless at tracking...still waiting for a package 2 months ago..think it's been all round the uk....they won't admit it's lost..

I try to avoid firms using Evri / Hermes wherever possible.

[crg_music]

Ive always said only send clothing in bags with them as ive seen the state of deliveries received and once sent 28 lps with them as seperate orders and had to put in claims on 3 for damage, have only ever claimed twice with royal mail. Would imagine thats about 5% damage with evri vs 0.0001 with Royal mail. I had always wondered why they didnt just charge more and improve the service but I guess thats the business model theyve chosen ie undercut the rest regardless of quality.

[crg_music]

Must say my Evri driver is great and ive no issues with him but somewhere along the way things are not handled as we'd hope