Ive always said only send clothing in bags with them as ive seen the state of deliveries received and once sent 28 lps with them as seperate orders and had to put in claims on 3 for damage, have only ever claimed twice with royal mail. Would imagine thats about 5% damage with evri vs 0.0001 with Royal mail. I had always wondered why they didnt just charge more and improve the service but I guess thats the business model theyve chosen ie undercut the rest regardless of quality.