Ebay refuse to remove negative feedback so I'm quitting after 20 years as a seller.

[rustic-avenue]

I've been using Ebay coming up on 20 years/ 2 decades  and I received my 1st negative feedback. 

Buyer of an item claimed the item was damaged which it wasn't, they even sent me pics of the item showing no damage. 

Buyer claimed I wasted time when I actually refunded full amount and paid postage same day ! Buyer claimed  waste of money which was untrue as I made a full refund ! 

Ebay refuse to remove the feedback, I reported Buyer I and used request negative feedback form, I tried to appeal Ebay said I cant appeal. 

20 years 100% feedback and I've sold around 1200 items.. 

I'm planning on closing my account now as a matter of principle, Customer services have sickened me. 

Dreadful experience. 

I have  a heart condition and this has stressed me right out... I've had several call backs  ffom customer service discussing this, no joy, had enough now. 

[*help_no_brakes*]

I'm confused.

I don't recall replying to you on this thread.

[pmcindustrialltd]

It was £2.99 rubber o ringx2 , we replaced them straight away and still got negged. I'm 100% certain it was a malicious neg from another buyers mate. We couldn't have done any more. Like I said; Ebay is a Narcicists playground and Ebay really don't care. We're veteran 20+yrs online sellers so we're not new to this just infuriated.

[cosmic0430]

After 8 years I have just requested to close my account aswell ebay don't care for sellers buyer made false claim that I stated I won't refund even when I never said that. Showed eBay the proof they did not care his review was aloud to stay even after proveing it to be a lie. Other buys will see that and now think I don't refund when that's not the case. Buyers should not be able to lie and make false claims when there is proof they are lying there review should not be aloud to stay under that basics 

[papso22]

Given that you have been breaking the law by operating your business on a private account, it's probably just as well that you are going to close it.

By operating this way you have been lying to customers,  ironic isn't it.

[cke786]

Honestly I stopped caring about the Negative/Neutral feedback long ago, people are going to do it regardless of how incredible the product & service they received.

For instance, our most recent Neutral feedback said "Very slow service", not sure if they were referring to us as a seller, or how long it took for Royal Mail to deliver, but they purchased the item on Sunday the 25th of August, yep, Sunday of the Bank Holiday weekend.... as we state in all of our listings, we are close for weekends, Bank Holiday weekends etc, like most businesses, so the first available time we could send it out would be on the Tuesday, which we of course did! We acted in accordance to our stated dispatch terms, also eBay dispatch date stated in the order details was the Tuesday, the day we reopened and the day we dispatched it, so their statements is very false, but the Feedback will stand, as it's the buyer's *opinion* regarding the sale and that is what is most important to eBay, not it being honest or accurate.

[chrissy212e]

It's definitely unfair and very wrong.

[kath3735_wxmjn]

i agree, as a buyer i do look at the feedback but base my buying not on how many negatives but what they were for, were they reasonable and how did the seller respond.  Anyone who is rude in responding definitely is a no.  If it is about late delivery i take that with a pinch of salt as we all know that all couriers have their off days!

[cke786]

Same as I when buying (personal account), Feedback is just a guide, but the dishonest and outright lying Neutral/Negative feedback does make it tad trickier to make a informed decision. eBay really should do some work and start removing such feedback.

[dwtrading2015]

I've taken to using the reply option.  Would you consider this latest reply 'rude'? Should mention the buyer refused to remove the negative and there is no response from eBay reporting the buyer.  Buyers given no quibble refunds shuld not be allowed to post negative feedback as the seller hs full-filled their obligation.

Rubbish, flimsy things, had to get refund and wouldn't stick. Heel Strap Ankle Blister Insole Gel Silicon Silicone Pads Sandal Shoe Insert UK	Buyer: xxxx £4.38 Verified purchase	Past month Report this buyer Revision closed
Reply from: dwtrading2015. Left within past month. Very unfair. Of course they are 'flimsy', they are silicone strips designed to be flexible for comfort. There are a few surfaces that no adhesive will stick to and there is nothing that can be done about that. You asked for a return, it was returned and you were refunded in full. So why the vindictive negative feedback? Really unfair.

[kath3735_wxmjn]

no, your responses are not rude, you are responding with your own point of views.  However, some of the ones who complain on here about negative feedback leave atrocious responses on their feedback responses.  Personally abusive and i am not sure why those are actually allowed.  

[djktcl]

That's exactly what I did after a feedback extortion and retalitory neg: I just gave the remaining items and some I was going to list to a charity shop. All excellent condition used Berghaus and Timberland.

I've since relented a bit and started selling some BNWT Berghaus that I need to clear out in a declutter, on the basis that there is less likelihood of a a negative, but after that I'm done selling on eBay I think. It's too infuriating if eBay aren't going to protect sellers from clearly abusive buyers.

[dwtrading2015]

If it was the occasional siding with one or the other but mostly treating vindictive negative fedback with the contempt it deservs by CS with removal, I'm sure we could live with that - we have in the past.

But these days the entire feedback system seems to be based on hate of the seller and anybody bold enough to knock down a seller in any way shape or form is encouraged and celebrated.  It is entirely one sided now and is not fit for purpose.

Buyers just learn to abuse the system and educate those around them to do the same.

This will backfire one day.  The red mist will come down in response to a negative feedback, the buyer lives close by, the seller looses it and turns up on the doorstep.  Only then, during the inquest, will the problem be acknowledged and something done.

[djktcl]

My abusive buyer wrote some very defamatory feedback that incensed me, especially as it was clearly vindicative lies intended to shaft future sales. Luckily, eBay removed that but they still left the rating. I almost messaged a reply to their threat to remind them that they're not actually anonymous and they're fairly easily visited in person but I thought better of it in the end. It's a bit like the people who make *anker signs in their car at other drivers after a minor issue, and they end up sitting in a queue at the next traffic lights. A very courageous thing to do, in the Yes Prime Minister sense of the word.

[cosmic0430]

I don't run a business I sell my own personal items I sell under 6k a year I don't make any money from eBay if anything I'm in a loss 

[papso22]

You have multiples of identical brand new items for sale.  That does not look like unwanted personal possessions to me.

£6,000 and profit don't come into whether you need a business account. 

[cosmic0430]

I have some medial tubes that was my sons  un opened so yes brand new, I have 1 new swimming pool that was to small so I put it back for sale I have 3 new phone sockets that I no longer needed when I moved house and I have 1 new toy that my son got as a double gift for his birthday. All my items are my own personal items thank you very much I don't buy to sell for profit. And no if I don't make profit on my items and it's under 6000 a year I don't need a buissness account. I hardly sell I only started selling again August I have had my account for 8 years and only sold 100 items in 8 years does that look like a business account to you ? Nearly all my items are used on my store as you can clearly see because they are my own items and even the very few new items I have are still my own items I didn't end up needing. Don't jump to conclusions about someone's account just because they have a lot of listings. Most years I make 2000/4000 on eBay I haven't even come close to being near the 6000 yet and I don't make profit because all my items was brought for more than I sell them for.

[sml192]

If you are only selling unwanted personal possessions as you claim then you aren't doing anything wrong.

However, you have 3 'Brand new' paddling pools currently for sale and 1 already sold which would seem to contradict your claim?

There is no £6,000 threshold.  That used to be the allowance for Capital Gains Tax, now £3,000, which applies to any individual sale exceeding that amount (except for items that are exempt) rather than on a cumulative basis. 

[tommystrezures]

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Don't jump to conclusions about someone's account just because they have a lot of listings. Most years I make 2000/4000 on eBay I haven't even come close to being near the 6000 yet and I don't make profit because all my items was brought for more than I sell them for.

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None of us are jumping to conclusions. The statement above does somewhat contradict this account of most years I make 2000/4000 on ebay and your about me does state "Thank you for visiting constant bargains store. We are dedicated to getting you the items you love at a price you love. Please take a look around the store for new items added weekly happy shopping :)" You perhaps another account as well? as you cannot make 2-4000 a year on this account, that much is true.

Please stop quoting the near 6000 this is irrevelant, and you are misinformed if you believe this is a threshold or similar for paying tax, becoming a business etc. That is wrong and if you have been told this by someone then they have unfortunately given you incorrect information. 

We are ALL here to help and assist, but at the same time we will not have our intelligence insulted.

[cosmic0430]

So does that mean I can only make 3000 a year now instead of making 6000 ? And yes you are correct with the pools they are a shed clear out as I just moved house as I said I only started listing my stuff again August to have a clear out. But I still paid more than I sell for and I have receipts for what I buy, same with the medial tubes for my son they are literally addressed to my address on the boxes I was selling. Everything I have sold has been my own stuff I have brought over the years. I don't buy from a retailer I don't go out purposely to buy and make profit? So how does that work with making above 3000 a year if I have receipts to prove I paid more than I sold so didn't make a profit ? Or is it just the case I can't make above 3000 a year regardless ? 

[dwtrading2015]

The give away is the number of items with boxes.  People don't keep the boxes of items commonly used around the house.  People with unwanted gifts do and they eventually end up in the charity shop or scout raffel.  You claim to be selling for less than you bought.  Do you know how much kit six grand can buy?  A lot and significantly better goods than the charity shop stuff you're fliping.  I'm not convinced.  HMRC will be aware of your details now, that should be a hefty back tax bill due next January.  Should have played it by the book, they'll estimate what you owe and they are heavy handed with it.  Good luck arguing your way out of it, you won't win.