Ebay refuse to remove negative feedback so I'm quitting after 20 years as a seller.

[rustic-avenue]

I've been using Ebay coming up on 20 years/ 2 decades  and I received my 1st negative feedback. 

Buyer of an item claimed the item was damaged which it wasn't, they even sent me pics of the item showing no damage. 

Buyer claimed I wasted time when I actually refunded full amount and paid postage same day ! Buyer claimed  waste of money which was untrue as I made a full refund ! 

Ebay refuse to remove the feedback, I reported Buyer I and used request negative feedback form, I tried to appeal Ebay said I cant appeal. 

20 years 100% feedback and I've sold around 1200 items.. 

I'm planning on closing my account now as a matter of principle, Customer services have sickened me. 

Dreadful experience. 

I have  a heart condition and this has stressed me right out... I've had several call backs  ffom customer service discussing this, no joy, had enough now. 

[chloefox777]

I had similar experience, after 2.0 years and 100% feedback. I am also moving away from eBay at the appropriate time when it suits me. I am absolutely appalled at this customer service. I was directed by initial customer service as to what to do about the return then when it was instigated this is what happened. It went down to 91.5 ?  Soon will be going elsewhere!

[technthread]

It is risky to omit photos of shoes such as the soles, the insides etc. One buyer’s definition of good condition can vary massively to another’s.

That isn’t to be unnecessarily critical but just a few tweaks you can make in future to avoid disputes. In fairness to eBay it is hard to see a way that they can justify taking that feedback down as it doesn’t violate the policy.