Collection Only

[beachbuddy10]

Morning all. I recently sold an anchor! Big heavy thing for stopping boats or as a garden feature. Buyer “paid” then requested delivery. The ad says Collection Only. He is unwilling/ unable to pay for the delivery. Currently marked as Awaiting Collection and he is 250 miles away. Not sure how to resolve this. I would welcome any helpful suggestions. 
Thanks. 

[moldosgifts]

keep the message then cancel the order and block the buyer.

Unless they are willing to collect nothing more you can do.

[*vyolla* · Accepted solution]

I'd cancel the order.

Ask him if he'd like to do that first, then select the 'buyer asked to cancel' reason:

https://www.ebay.co.uk/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=3&pos=1&query=H...

This doesn't impact your selling account in any way.

[moldosgifts]

Just to add if its the anchor listing it states £3.38 postage 

[*vyolla*]

Just a heads up, I'd change

Bit heavy to post, so collection preferred. 

to THIS ITEM IS COLLECTION IN PERSON ONLY in your listing description.

[sml192]

I don't see a postage option on that item.  It is correctly showing as collection only. 

If the buyer won't agree to a cancellation then you should have the option to cancel the order using the reason 'Unable to arrange pickup with buyer' or 'Buyer needs item to be shipped'. 

[moldosgifts]

On the anchor listed i see

boat anchor, for a boat or set it in your garden.

Opens in a new window or tab

Pre-owned

£16.32

or Best Offer

+£3.38 delivery

This is the active listing live right now so needs adjusting

[davrman]

It looks to me as though the original listing was collection only, but the relisted (current) one has postage.

[dancewithadingo]

Good Afternoon BB

You listed it correctly first time with Collection indicated.  On your relist you really need to amend it in a hurry and delete this £3.38 postage reference.

In your position I would title it as follows.  Large,Heavy Boat Anchor or Attractive Garden Ornament. COLLECTION ONLY.

[insidethe93]

Yep, £3.38 postage is a bargain, even for a buyer who lives within just a few miles of you who could collect it's perhaps just as convenient to have you post it. Conversely, it's inconvenient to be the one posting it.

[beachbuddy10]

Interesting. I didn’t know that or intend it obviously. It happened once before when there was a hidden page that had to be opened  Maybe using a phone instead of a laptop?

[beachbuddy10]

Edited. Thanks. 

[beachbuddy10]

Done. Thanks. 

[beachbuddy10]

Thanks for the link. I had found a courier which apparently would take it for £7-ish. I’d still have to carry it though. With a herniated disc!

[roger_roger_over_and_nowt]

"I recently sold an anchor! Big heavy thing" £7 ????? Did you miss a zero coz no courier would do it for £7 ish.

[beachbuddy10]

Did seem a bit cheap for a 27 kg spiky object!