Buyer miss using the returns policy

[richaricnyylpnyv]

Ive I sold a perfectly good item to a buyer, who has installed it into his computer but now says its damged. Ive been sent a photo of the item and its in perfectly good order no damage is visible. I have asked for some photos to prove the item is damaged and I got no responce. so ive contacted Ebay through the report a buyer tab for some help and to inform them of the problem.

Today Ebay have Issued a returns lable and taken the money from my account. The postage they have selected is £3.25 and the original postage was £1.55 and have begun the refund process. 

What can I do.

i would like to block the buyer from buying from me again if thats posible. 

[style_wise]

You can Block them here:

Blocking bidders and buyers | eBay

If you were registered as a Business Seller you would have the option of 50% refund for used/damaged returns. As a Private Seller you could check the condition when it comes back, photograph any damage, and Chat with eBay CS before refunding (but do all of this quickly).

[roger_roger_over_and_nowt]

You might want to brush up on Ebays MBG etc :-

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

And :- https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710

[richaricnyylpnyv · Accepted solution]

Thank you for your help, Ebay have now refunded me the postage, and are looking into resolving the the case for me.

I have blocked the seller and hopfully I wont have any more problems