Be Aware! Offer prices INCLUDE the Buyer Protection Fee

[meditative-moods]

I made a sale on my personal account this morning for a set of headphones that I had listed at £59.95 with it set to auto accept offers over £50.00.

A buyer made an offer 10% below asking price, so £54.00 and as I have it set to auto-accept above £50.00 this was accepted, however, when the email for the order came through, I only receive £51.23 as the Buyer Protection Fee of £2.77 is INCLUDED in the offer price.

In my opinion, if the buyer has offer £54.00, I should receive the £54.00 and the BPF should be added to that.

Just be aware if you have offers, particularly on lower value items, as this change will make most low value offers pointless to sellers.

eBay seem to be on a path to self destruction, not giving a thought as to how their imbecilic changes affect real people 🤷‍♂️

[edwardian-dreams]

Thing is (imo) a buyer knows they have to now pay the BPF to eBay 

When they make an offer , who is to say they haven’t taken that into account and would be happy to pay it on top of their offer iyswim

its only ebay whose decided it should be deducted from the offer 

[corriefan2241]

I see what you mean, but I didn't know, simply because I haven't sold anything on eBay for years. Last time I sold, I was able to write my own label, and stick it on with sellotape. Had to learn about the code, as I don't have a printer. Luckily the nice man in the Evri shop helped me, after I saw the buyer had requested them. It's been a lot of stress for me today. I'm not good with change, although now I've done it once, I can see it's easier. 

[edwardian-dreams]

It’s all ok when it works (but you have to pay for your own packaging if you buy it)

ebay still have a way to go to make it “simple” and streamlined without stressing people out due to their incompetence 🧟‍♂️ or devil may care attitude or whatever it is that’s caused this 2025 chaos

[corriefan2241]

I doubt I'll use it much. I bought some used sandals from eBay, recently,
and found them too small, so rather than put them in the wardrobe, never to
see the light of day again, I decided to find them a new home. Don't know
enough about the other issues to make a comment unfortunately.

[pinkrabbitprinces82]

I just had the same thing, when  a buyer makes an offer I choose to accept or not, if they are UK based the seller does not get charged any fees and we certainly don't pay the buyers fee.  I had an offer from a UK buyer of £45 for an item, yet it said I would received £42.61? that's a difference of £2.39. What is going on? i can't find anything about this in the help file as usual, I haven't gone over my 300 a month listing limit before i'm charged fees. I can't understand this, it has always been the norm that when a buyers make an offer of example £50 It would say you have an offer of £50 and you would receive that £50. the buyers protection fee is extra what is going on?

I also think the buyers fee has been charged wrong anyway becuase it says item £20-£300 is 4 of item price plus 10 admin charge, so are buyers being charged correctly?

[*devils.advocate*]

Very basically, the price the buyer sees is the amount the buyer pays.

In your instance, the buyer offers £45.

That’s based on an item price of £42.61 + BPF of £2.39.

The BPF is correct (depends on rounding up or down in the calculation) because it’s based as if your price is £42.61 - not £45.

The buyer sees £45 (the amount to pay) and you see £42.61 which is the amount you’ll receive if you accept the offer.

However, if you submitted an offer of £45 to a buyer, the buyer would see a price to pay of £47.50 (ie. £45 + £2.50 BPF) but you’d still see a price of £45.

Daft, but it all boils down to the fact that the buyer must see the actual end price they have to pay.

[pinkrabbitprinces82]

hello that still is'nt correct sellers in uk to uk sales are not charged a fee. when  buyer submits an offer, you the seller only see the offer price it says so here in their policy under where they are talking about the percent a buyer is paying.  

"If a buyer bids on an auction or makes an offer on a listing, the Buyer Protection fee is included in their auction or offer amount, so they know exactly how much they'll pay if they win the auction or if their offer is accepted. The seller sees the auction or offer price without the fee, so they know exactly how much they'll receive". 

https://www.ebay.co.uk/help/selling/selling/pricing-items/buyer-protection-information-sellers?id=55...

I shouldn't be seeing the buyers fee as it states all i'll see is the amount of the offer, this is have i'ts always been. I have been on ebay for over 17 years and you only see the buyers offer in full. they offered £45 so i should of received £45, I can't see anything in the help file about this the buyers fee is extra on top. but as said if you ask me according to their policy the buyers fee is wrong anyway. 4% of any portion of the item price from £20 to £300  4% of £45 is £1.80 plus a 10p charge so where has £2.39 buyers come from?  that according to  ebay anyway i shouldn't be seeing that a seller.

I am still confused I just accepted an offer yesterday on another item beofre this one this morning, of £28 and i go the £28 in full, sellers arn't being charge fees anymore, the buyer protection fee is extra on top of the item price it even says so at the top of that link i gave as follows:- "we now add a Buyer Protection fee to the item price".

this is what i see as a buyer I see the amount they have added to the main price. I'll have a word with ebay because something is wrong. sellers arn't charged a buyers fee, the buyer pays that, so they offered £45 I should get £45, the buyers fee would be extra on top of the £45, there's nothing explaining this in their help files i've been through everything i can find and nothing about this what so ever.

[*devils.advocate*]

….. The seller sees the auction or offer price without the fee, so they know exactly how much they'll receive …..

If I, as a buyer, offer you, as the seller, a figure of £45 - that’s made up of

£42.61 (without the fee) + the separate fee of £2.39 BPF - total £45 (buyer's offer).

The seller receives £42.61 because the amount the buyer pays in total is £45 - £42.61 to the seller and £2.39 to eBay.

eBay confuses things (IMHO deliberately) and the solution would be to show everyone the same breakdown of price so that everyone sees the item price, the fee and the total as separate amounts.

The way it used to be and the way it is currently is different - it doesn't work the same way as before.

[corriefan2241]

I meant,

I'm paying the buyers protection fee... Actually, it did say at the time I accepted their offer I would only get £33, so it wasn't a surprise really. I just haven't sold on eBay for so long, I wasn't used to the change. 

[49bag]

I agree, it seems deliberately confusing. But also, eBay have tried to retrospectively incorporate Vinted’s model into their existing framework which is completely different to how things are sold on Vinted. On Vinted, everything is extremely straightforward and clear for both buyer and seller to see.

[pinkrabbitprinces82]

replying back again, i'm doing a video on this as this seems the buyer is NOT paying the fee the seller is! Like you say a buy it now price of £50 means you receive £50, if a buyer makes an offer of £45 you shuold receive £45, the buyer protection fee is added onto the price to be paid or offer price, you are correct. I had my mum pull up her ebay account to view this, when she's an offer box, she in putted the price of £150 offer on one of my items to test it, it said i'd receive £143.58. the buyers fee was £6.42, whihc should of been added to the price they want to pay of £150 offer submitted, but no ebay have taken that amount off the offer so i'll only end up with £143.58. (screens hots enclosed). something is very very wrong here, they state the buyer pays the fee, yet it seems not the case. I took screen shots form my mum's account making an offer on the evil queen, note it says total  amount including buyers of £157.27 including the fee on top of the £50 offer. yes when I receive the £150 offer it's taken the buyers fee off that offer of £6.42 leaving me with £143.58.

So the postage cost was £7.27 so total should of been if ebyas fees are correct which i believe they arn't but anyway presume the 36.42 is correct, £150 + 6.42 fee plus £7.27 postage equals. £163.69

Why is it saying the buyer the total should be £157.27 including fees and postage, yet if you add £7.27 to £150 you get £157.27, so that price is NOT including the fee and postage it only includes postage costs. the fee is being taken off the £150 and when the seller receives the offer they receive much less as ebay have taken the buyers fees off by the looks and charged that to the seller.

I'm doing a video of this to prove it. when i've tried to ask ebay what the offer was the buyer submitted before buyer fees, they don't respond to me. sounds suspicious. the video will be put on my youtube channel tomorrow 15th August. also i've proved the fees are being calculated wrong, the fee's changed from sellers to buyers view, the postage cost a buyer will pay with simple delivery change as well. this help link of ebays certain states as well the buyer pays the fee on top of the price. Something is suspiciously wrong here.

ebays policy saying that the fee is on top, though when they make an offer it doesn't show the buyers fee on top.

https://www.ebay.co.uk/help/selling/selling/pricing-items/buyer-protection-information-sellers?id=55...

something is not correct and their silence on this is suspicious. will let you know when

replying back again, i'm doing a video on this as this seems the buyer is NOT paying the fee the seller is! Like you say a buy it now price of £50 means you receive £50, if a buyer makes an offer of £45 you shuold receive £45, the buyer protection fee is added onto the price to be paid or offer price, you are correct. I had my mum pull up her ebay account to view this, when she's an offer box, she in putted the price of £150 offer on one of my items to test it, it said i'd receive £143.58. the buyers fee was £6.42, whihc should of been added to the price they want to pay of £150 offer submitted, but no ebay have taken that amount off the offer so i'll only end up with £143.58. (screens hots enclosed). something is very very wrong here, they state the buyer pays the fee, yet it seems not the case. I took screen shots form my mum's account making na offer on the evil queen, note it says total  amount including buyers of £157.27 including the fee on top of the £50 offer. yes when I receive the £150 offer it's taken the buyers fee off that offer of £6.42 leaving me with £143.58.

So the postage cost was £7.27 so total should of been if ebyas fees are correct which i believe they arn't but anyway presume the 36.42 is correct, £150 + 6.42 fee plus £7.27 postage equals. £163.69

Why is it saying the buyer the total should be £157.27 including fees and postage, yet if you add £7.27 to £150 you get £157.27, so that price is NOT including the fee and postage it only includes postage costs. the fee is being taken off the £150 and when the seller receives the offer they receive much less as ebay have taken the buyers fees off by the looks and charged that to the seller.

I'm doing a video of this to prove it. when i've tried to ask ebay what the offer was the buyer submitted before buyer fees, they don't respond to me. sounds suspicious. the video will be put on my youtube channel tomorrow 15th August. also i've proved the fees are being calculated wrong, the fee's changed from sellers to buyers view, the postage cost a buyer will pay with simple delivery change as well. this help link of ebays certain states as well the buyer pays the fee on top of the price. Something is suspiciously wrong here.

ebays policy saying that the fee is on top, though when they make an offer it doesn't show the buyers fee on top.

will et you know when video is done proving that the fee is being charged to the seller not the buyer.

[pinkrabbitprinces82]

exactly it even states it in their help file, that the buyers pay the fee it is added on top of either the buy it now price or an offer submitted. which is true with buy it now items if i sell an item for £10 i receive £10, buyers see a price thie end including the buyers fee but it doesn't show a breakdown of the fees added to the buyer, which i fele is wrong. but with an offer if as somebody offers you £10, you get a lower amount they take the buyers fee off the price offers, yet they say the buyer is paying the fee. i am doing a video exposing this possible fraud to proove it. as there no seller fees 7 buyers pay the fee calculated on the total price and added on top of the sale price, why are we the sellers being told the offer was £45 but i'll receive £42.61.

[pinkrabbitprinces82]

exactly it even states it in their help file, that the buyers pay the fee it is added on top of either the buy it now price or an offer submitted. which is true with buy it now items if i sell an item for £10 i receive £10, buyers see a price thie end including the buyers fee but it doesn't show a breakdown of the fees added to the buyer, which i fele is wrong. but with an offer if as somebody offers you £10, you get a lower amount they take the buyers fee off the price offers, yet they say the buyer is paying the fee. i am doing a video exposing this possible fraud to prove it. as there no seller fees 7 buyers pay the fee calculated on the total price and added on top of the sale price, why are we the sellers being told the offer was £45 but i'll receive £42.61. it seems us sellers are paying the fee and being taken for a ride, but don't worry hopefully will ge tmy video up tomorrow prooving it!

[pinkrabbitprinces82]

exactly it even states it in their help file, that the buyers pay the fee it is added on top of either the buy it now price or an offer submitted. which is true with buy it now items if i sell an item for £10 i receive £10, buyers see a price thie end including the buyers fee but it doesn't show a breakdown of the fees added to the buyer, which i fele is wrong. but with an offer if as somebody offers you £10, you get a lower amount they take the buyers fee off the price offers, yet they say the buyer is paying the fee. i am doing a video exposing this possible fraud to prove it. as there no seller fees 7 buyers pay the fee calculated on the total price and added on top of the sale price, why are we the sellers being told the offer was £45 but i'll receive £42.61. it seems us sellers are paying the fee and being taken for a ride, but don't worry hopefully will ge tmy video up tomorrow prooving it! I 've tried to pm ebay on this through their facebook page and their e-mail box on this website but all i get is silence when i ask them what the orignal offer was exactly! think I might go to trading standards tommorow and phone citzense advice to make a report.

[pinkrabbitprinces82]

exactly it even states it in their help file, that the buyers pay the fee it is added on top of either the buy it now price or an offer submitted. which is true with buy it now items if i sell an item for £10 i receive £10, buyers see a price the end including the buyers fee but it doesn't show a breakdown of the fees added to the buyer, which i feel is wrong. but with an offer if as somebody offers you £10, you get a lower amount they take the buyers fee off the price offers, yet they say the buyer is paying the fee. i am doing a video exposing this possible fraud to prove it. as there no seller fees 7 buyers pay the fee calculated on the total price and added on top of the sale price, why are we the sellers being told the offer was £45 but i'll receive £42.61. it seems us sellers are paying the fee and being taken for a ride, but don't worry hopefully will get my video up tomorrow proving it! I 've tried to pm ebay on this through their facebook page and their e-mail box on this website but all i get is silence when i ask them what the orignal offer was exactly! think I might go to trading standards tommorow and phone citizens advice to make a report.

[pinkrabbitprinces82]

i've done a  test run with mum's account she submitted me an offer £150 for an item, now if it was buy it now at £150 i would receive £150, the buyers fee is added on top plus the postage costs so they would pay both those two amount son top of the £150. yet with an offer, it showed their end as £157.27 it says with fee and postage included. the postage cost was £7.27  so if you add 37.27 to £150 offer then it equals £157.27, but hang on it states if you view my screen shot from buyers view, that the £157.27 the offer includes the fee as well. but yet the buyers fee of £6.23 has been taken off the £150 so i was charged the buyers fee of £6.48. so ebya are saying the offer sent in was £143.58, but ti wasn't it was £150 as i saw mum input that amount of £150 as on offer to me. I have videoed it for proof and will be publishing it tomorrow on my youtube channel traybuff.

[pinkrabbitprinces82]

thats what i said to ebay why one earth would somebody make an offer of the odd 1 penny change at the end, you always round it up to nearest 10p or 50p or £1.

[corriefan2241]

My buyer offered me £35.00, yet I realised I would only receive £33.00, so I thought, it's only 2 quid, and accepted. I guess eBay have to make their money somehow.