Be Aware! Offer prices INCLUDE the Buyer Protection Fee

[meditative-moods]

I made a sale on my personal account this morning for a set of headphones that I had listed at £59.95 with it set to auto accept offers over £50.00.

A buyer made an offer 10% below asking price, so £54.00 and as I have it set to auto-accept above £50.00 this was accepted, however, when the email for the order came through, I only receive £51.23 as the Buyer Protection Fee of £2.77 is INCLUDED in the offer price.

In my opinion, if the buyer has offer £54.00, I should receive the £54.00 and the BPF should be added to that.

Just be aware if you have offers, particularly on lower value items, as this change will make most low value offers pointless to sellers.

eBay seem to be on a path to self destruction, not giving a thought as to how their imbecilic changes affect real people 🤷‍♂️

[papso22]

The buyer should have offered £80 plus the BPF. 

[pickup2313]

That’s not how ebay manages it though.  The while way ebay adds the BPF on offers or counter offers is plain confusing if you ask me….

[mawels_87]

I've complain directly to eBay about this matter as the offer button for seller and buyer is very confusing. Vinted offer button isn't confusing in anyway. If a buyer on Vinted makes an £80.00 offer that is what the seller will get. The eBay buyer protection isn't the issue, but it's the way eBay have set-up the offer button. 

This is what the buyer sees when making an offer of £80.00.

[papso22]

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@mawels_87 wrote:

I've complain directly to eBay about this matter as the offer button for seller and buyer is very confusing. Vinted offer button isn't confusing in anyway. If a buyer on Vinted makes an £80.00 offer that is what the seller will get. The eBay buyer protection isn't the issue, but it's the way eBay have set-up the offer button. 

This is what the buyer sees when making an offer of £80.00.

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How is that not clear?  If you and your buyer agreed they would give you £80, then that screen shows them you would not get £80 if that is what they offered.

[49bag]

EBay now put a banner on my home page saying ‘It’s free to sell’ . I assumed they’d sorted this issue and like Vinted, who they are copying, the BPF is always added to the sellers price whether it was a buy it now or offer. This post makes me think that isn’t the case. You have essentially paid the fee OUT OF the offer price. It wasn’t added on top.

[beeappy20]

It may look clear on the above screenshot  but it’s 100% unfair.
Other  eBay users have mentioned that on other selling sites that the offer you receive is the money you get with no deductions. That seems fair and totally straightforward. 

Also unable to  find any reference to this situation on eBay site at all in their terms and conditions making it crystal clear. 

[mawels_87]

If I agree on Vinted £80.00 I would get £80.00, not £76.23. It's  for reasons like this that i buy from Vinted over eBay.

[chilterns60]

I agree. As ebay advertise that there's no longer a seller fee, the offer should be what the seller gets. I think their claim is questionable anyway, as the buyer never actually sees the seller's price - very headline figure includes the so-called "Buyer Protection Fee".