Be Aware! Offer prices INCLUDE the Buyer Protection Fee

[meditative-moods]

I made a sale on my personal account this morning for a set of headphones that I had listed at £59.95 with it set to auto accept offers over £50.00.

A buyer made an offer 10% below asking price, so £54.00 and as I have it set to auto-accept above £50.00 this was accepted, however, when the email for the order came through, I only receive £51.23 as the Buyer Protection Fee of £2.77 is INCLUDED in the offer price.

In my opinion, if the buyer has offer £54.00, I should receive the £54.00 and the BPF should be added to that.

Just be aware if you have offers, particularly on lower value items, as this change will make most low value offers pointless to sellers.

eBay seem to be on a path to self destruction, not giving a thought as to how their imbecilic changes affect real people 🤷‍♂️

[jjambadger27]

That's odd, as Buy It Now prices have the fee added on top. What a mess. 

[meditative-moods]

Yup, I spent 15 minutes on the phone with eBay this morning and they confirmed it.

[jjambadger27]

That's ridiculous and inconsistent with the application of the BFP fee in other situations. 

[meditative-moods]

Agreed, because as far as I’m concerned, I as the seller, have paid the Buyer Protection Fee.

I will probably not use Best Offer anymore, as it defeats the object if you end up giving a discount AND having to cover the fee. Ridiculous decision by eBay 

[wintersdawn1]

Thanks for the info on how eBay is applying BPF on offers.

Before your information I thought the seller would get what they offered and eBay would add the BPF on top - resulting in an unpleasant surprise for the buyer that might make them abandon the purchase but as you say with offers it is the seller who pays the BPF for the buyer.

[wintersdawn1]

Others have classed the BPF as a seller fee, for example, in buy it now listings as they need to reduce the price to remain competitive compared to business sellers, although the seller does not have to reduce their price, but with offers there is no doubt, it is a seller fee.

[myriad*seller]

Set your auto accept to include the Buyer Protection Fee  (eg £54) if you don't want to accept offers including the fee 

[meditative-moods]

Well yes…..but I don’t think anyone thought it would work the way does, hence why I’m raising it, as I got caught out. Hindsight is a wonderful thing….

[fashionista27]

does not look like a buyer's fee to me if it is deducted from MY pocket

[thesmi42]

If you are able to, it would be worth raising this issue at the Community Chat this afternoon (between 2pm and 3pm).

[moldosgifts]

How was this email from eBay worded exactly?

How do you know buyer didn't offer £51.23 ? Thus making it an offer of £54 when BF added.

Just trying to work out ebay email and how they came up with the £51.23

I am wanting to see how the email read something like "buyer made an offer of £54 is offered that includes the buyer fee thus you will receive £51.23"

But who know it is early days and it need some significant tweaking

But these things crop up once people start using it.

[meditative-moods]

I think it’s safe to assume that the buyer didn’t sit down and work out the figures, to arrive at exactly 10% off the listing price, factoring in the BPF, they have simply offered 10% below asking price and eBay has done the rest.

As for the email, read my first post which explains it.

[meditative-moods]

I can’t make that, but please feel free to use the information provided to raise the point.

[jjambadger27]

As if a buyer would make an offer for such an odd amount. 

[thesmi42]

Annoyingly, I always miss it as I'm out on a Wednesday afternoon.

[jonat_broad]

I agree - this is completely wrong!

[pauuk.35za36]

This should definitely be raised this afternoon in the community chat, Ebay are effectively changing it from a buyer facing fee to a seller facing fee...  I would also complain about this and try to get a refund.

[tpogodin]

The roll out for this is so sloppy. They really thought they could just drop in a competitors fee policy without care for how that would intergrate into eBay's established formats. Like, what do you MEAN someone hasn't been through every single varient of how the BPF is applied prior to launching it.

[moldosgifts]

Can you not post a copy here, then we can all see how it is worded? and not your post the email