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Seller News: December 2025

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Combining multiple orders through GSP

Hello, looking for some guidance as I’m new to the GSP system.Just received 2 separate orders for books from 1 buyer. Can I pack and ship them together and offer the buyer a partial refund on postage, or do they have to be shipped out separately as t...

We don’t allow counterfeit items

Hi I’m very confused by this and grateful for any help/advice.I had put a free gift Dior tote bag up for auction, had it removed so sent all the proof etc in showing the order details, invoices, delivery and a couple of days later received an email s...

User avatar by • Contributor
  • 65 Views
  • 4 replies
  • 1 kudos

No longer an option to switch to Custom Postage

I like to post everything via Royal Mail's site, and pay for postage via paypal. I sold an item at the weekend, and when I went to sort out delivery, the delivery type had changed to Simple Delivery with no way to change to Custom Postage. I checked ...

Buyers in the UK cannot bid on this item!

I have just had a disturbing message from a potential buyer saying he cannot place a bid on one of my items because he is in the UK!!This is the item https://www.ebay.co.uk/itm/297823125778 I have had a look at my listing and cannot see anything obvi...

User avatar by • Engager
  • 16 Views
  • 0 replies
  • 0 kudos

Combined postage

Hello does anyone know how Ebay work out postage when a buyer purchases 2 separate items? I sold 2 items to one buyer and it automatically combined the p&p but to the weight of 1 item. I just don't understand it, there is nowhere to change it so I ju...

Please Help

I sold an item and the buyer has then asked eBay to step in as they wanted a refund and told eBay that the iPhone box was damaged on the sides. When I sent it, the box was immaculate as the phone was also sealed. What does that mean from eBay? I'm ne...

User avatar by • Contributor
  • 325 Views
  • 16 replies
  • 0 kudos

cant add tracking to a sold item

trying to add my own tracking number to an item I sold, but keeps coming up with an error. auction was setup with "simple postage" but I needed a service for delivery ebay does not offer. item is sent and buyer has it but ebay keeps telling me its ov...

NO LONGER SELLING DUE TO SIMPLE DELIVERY

AS OF 15TH APRIL MY DAYS AS A PRIVATE EBAY SELLER WILL STOP AFTER 19 YEARS.I AM FED UP OF THE GREED OF EBAY AND I HOPE OTHER EBAY SELLERS DECIDE TO NO LONGER LET THE EBAY CONTROL FREAKS HAVE THIS MUCH CONTROL OVER PRIVATE SELLERS.

User avatar by • Conversationalist
  • 589512 Views
  • 9958 replies
  • 626 kudos

Buyers sending their own courier to pick up

What is my situation if a buyer sends thier own courier to pick an item up then want to return it ? Do they forgo their buyer protection ? Would I be obliged to pay for the return ? I'd like to help my buyer but the item was marked collection only. I...

not using simple delivery

I have sold an item that was too large and heavy for the simple delivery option that ebay wanted me to use. Instead I paid for a different courier, and accepted the cost myself. Now I cannot mark the item as dispatched, and I am getting late dispatch...

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