Technical issue affecting Simple Delivery Evri Ship-to-Store labels.

[cmtr29]

Firstly my apologies if there is already a thread on this topic (I’m surprised that there doesn’t appear to be any given that I am assuming this issue is widespread). 

I have just been to a parcel shop to drop off two parcels however upon scanning the first QR code received an error message on the screen to advise that the code was invalid, possibly because the label has already been used. 

upon checking my emails I received an email from eBay at 1550 this afternoon which said

”

We’re writing to let you know that we are currently experiencing a technical issue affecting Simple Delivery Evri Ship-to-Store labels.

You’re receiving this email because you recently generated one of these labels.

• If you haven’t yet dropped off your parcel at an Evri drop-off location, please hold off for now and wait for further communication from eBay.”

Firstly I am not sure what they mean by ship to store labels, as the item is being delivered to someone’s house, But nonetheless, I have checked and yes, it is not working. 

Secondly I’m wondering is there any resolution to this in sight as I’m soon going on holiday? Therefore if the issue is not fixed by Thursday I will be unable to dispatch the item for two weeks.

And finally why our buyers not being advised by eBay officially that there is an issue with labels. I have taken it upon myself to message the two buyers but both of them have replied seemingly highly suspicious of my intentions given that there is no evidence of this system outage on the eBay website nor on any news website

[belgianchox]

I also received one of these messages, for a parcel which I dropped off early on Monday 20 October.

However, the Tracking confirms that the item was safely delivered to its destination (a Londis Store in Warwick) around midday Wednesday 22 October. 

I am now confused about whether the item was duly delivered / collected, or whether it will now be returned ??

[bluebellfressia]

@belgianchox 

Could you ask your buyer?  Maybe they have had confirmation to pick it up.

[toffeegirl65]

Hi I'm in the same boat. Also received the eBay Email. I have now received 2 items returned by Evri that were posted out by me on Monday just gone. They have been returned to mt home address. 

Have spoken to eBay and there solution was 

1) I could refund the buyer 

2) I could ask buyer if they still wanted the item and if they do I could ask them to pay for post again! Or.......I could pay the post using DHL or Royal Mail! 

I told them buyers have already paid post and now you want them to pay a second time or I should pay!

Seriously annoyed! 

[tho875200]

EBay customer support are telling me neither the seller or buyer will be refunded postage as it's the seller's fault for posting the parcels with faulty labels despite how we had absolutely no way to know, with their email coming after we posted the items. Absolutely unacceptable from eBay and questionable legality.

[bluebellfressia]

Now mine has changed again!!! 

14:54 - Thu Oct 23

The sender's asked us to return your parcel. Please contact the sender if you need help.

NO the sender did not ask to return the parcel!!!!

[snarlingtaz]

2 parcels being sent back to me and I have to pay to repost this is crazy for their mistake!!!!!!!!

[bougbawi]

My parcel was returned to me. I generated a new label and shipped it 

[bougbawi]

You do not have to pay to reship. I didn't pay to reship