Technical issue affecting Simple Delivery Evri Ship-to-Store labels.

[cmtr29]

Firstly my apologies if there is already a thread on this topic (I’m surprised that there doesn’t appear to be any given that I am assuming this issue is widespread). 

I have just been to a parcel shop to drop off two parcels however upon scanning the first QR code received an error message on the screen to advise that the code was invalid, possibly because the label has already been used. 

upon checking my emails I received an email from eBay at 1550 this afternoon which said

”

We’re writing to let you know that we are currently experiencing a technical issue affecting Simple Delivery Evri Ship-to-Store labels.

You’re receiving this email because you recently generated one of these labels.

• If you haven’t yet dropped off your parcel at an Evri drop-off location, please hold off for now and wait for further communication from eBay.”

Firstly I am not sure what they mean by ship to store labels, as the item is being delivered to someone’s house, But nonetheless, I have checked and yes, it is not working. 

Secondly I’m wondering is there any resolution to this in sight as I’m soon going on holiday? Therefore if the issue is not fixed by Thursday I will be unable to dispatch the item for two weeks.

And finally why our buyers not being advised by eBay officially that there is an issue with labels. I have taken it upon myself to message the two buyers but both of them have replied seemingly highly suspicious of my intentions given that there is no evidence of this system outage on the eBay website nor on any news website

[martian_sunrise]

I've received an email from Ebay too  and it says that I can regenerate the postage label using the link provided (look for the "To generate new labels, use the links below:" text). I clicked on the link and it does show the right address details so that looks promising, but it still shows the original "post by" date. Let's hope they've fixed it properly because I don't want to go through this palava again.

[boosh_3969]

Would it make sense to switch to Royal Mail only while this is being sorted out?

[mollys65]

Hi,

Same issue here - posted 2 parcels via Evri yesterday and got a message today to say that one will be returned to me and then I will need to resend.  I have messaged my buyer and explained the situation and copied the email I had from Ebay.  I really hope that Ebay message buyers as well to let them know the situation.....  what a mess & I'm hoping that all these packages do actually find their way back to sellers!!

[boosh_3969]

I gathered this from a buyer. Photo evidence of parcel delivery at buyer's local post office, but he has no QR or 6-digit code to enable collection.

[thrifty-girl-25]

I just checked in with my buyer a little while ago and she confirmed eBay had messaged her about the issue 🙂

[fluffandbother]

So quick update... only 2 out of the 3 parcels that I took to parcelshop are affected. Even though they were placed in the Evri network at EXACTLY the same time.  The 'lucky' parcel has literally just shown as delivered and signed for.  It made me wonder if the issue is therefore regional? or... if because this particular parcel was delivered to an Ebay business owner by the looks of it (rather than a normal Ebay buyer) then it circumvented the issue. I have no idea but it seems some items are getting through.

[martian_sunrise]

Ebay msg to buyers

But buyers are being kept in the dark - they've just been told delivery has been delayed due to a technical issue - no news on next steps etc, so it's down to sellers to keep their buyers informed. See screenshot of msg sent to my buyer (anonymised, of course)

[martian_sunrise]

Were both parcels Ship-to-Store or did one go to the buyer's address? It's only Ship-to-Store that's affected.

[fluffandbother]

Ahh yes. You're right Evri went direct to the address for the lucky parcel. Thank you

[bluebellfressia]

I have the same issue too.  I posted my parcel on Monday.   On checking the status of it today it said ........

16:25 - Tue Oct 21

The sender's asked us to return your parcel. Please contact the sender if you need help.

15:00 - Wed Oct 22

We're sorry, your parcel has been delayed. We'll update tracking as soon as your parcel is out for delivery

I did not ask anyone to return the parcel!  

Then this evening I received a message from ebay.  Saying that the parcel will be returned to me and then I will need to resend with a newly generated shipping label.  

My buyer has not had any message from ebay about this!