Simple Delivery collections

[aw.sla-21]

Simple delivery is a disaster for me and very unclear in the messaging on the App. Booked a collection the text says "Book courier collection for free - no printer required." In the box for collection...I just waited 35 minutes to "speak to an agent 2 minutes". No response. I've just looked at the RM details...they say a label isn't included ...so which is correct? Simple delivery makes it really difficult to see the dimensions the postage covers after the sale. This is a really unhelpful change to Ebay ...please bring back custom postage.

[incredible_how]

My mother tried the new delivery service, two days ago, postie did not arrive. I printed label and took to post office today.

today I have made a sale and was thinking of trying it to see if maybe she'd missed a step out somewhere but as I will be near a post office tomorrow I'll take it with me on the bus!

[incredible_how]

But it didn't work earlier this week for my mother... collection appeared to be booked but no postie... 

[incredible_how]

Simple delivery goes up to 20kg medium

[aw.sla-21]

Full sympathy. I sold one on Friday booked collection and when I altered it it offered bring my label for free. Items sold Saturday,  Sunday this weekend..booked RM collection and the Ebay site says "print at home"...so I think it is free collection but without a printed label 🤷‍♀️ My HP printer doesn't identify as a printer and generally has imaginary blockages ..its a faff..Ive started trying to print the labels with @10p cost using the free Ebay collection so in effect saving 20p.

The Ebay wording was ? is horribly misleading 

Solidarity 💐

[jennycattifer]

I'm finding this collection via ebay confusing....I just sold a thing for not much and thought I'd order collection through ebay assuming I'd save the 30 pence at least, did it, asked for postie to bring a label etc, submitted, page disappeared and then nothing, no acknowledgement or anything, no tracking number or anything to indicate it would be collected.  Tried again and was asked to pay 30 pence so tried a different way, no luck.  then tried to print a label to book and pay and it wont allow this.  FGS what the heck !!!  I stand to make about £4 and cant be doing with all this time wasting nonsense for such a small amount.  I could wait until monday and hope it gets collected but just have a feeling it wont so now will have to contact ebay to sort it out for me.  E gods this used to be easy and fun......

[aw.sla-21]

I've had weirdness where it says "buy prepaid label" or similar ..you do, clicking book collection and then nothing. I've been luckier than you though and second time it did it,  It's 2 screens. For a while it was free collections AND a free label. For me, on my sales,  it's now free collections PRINT YOUR OWN LABEL...which is a faff. As my printer occasionally identifies as a brick 🤦‍♀️ we muddle on...I'm so happy when its an old listing so SD doesn't apply 🤭🤣🫶

[jennycattifer]

Well done...on this occasion I chose 'book collection' before printing a label where normally I'd do that the other way around...then it took me to a screen where it simply said (or implied, cant remember) that it was booked but I wasn't given an option to choose which day, as normally occurs,  though that doesn't really matter because of course you can always edit the day if you choose later on.  But I never got an acknowledgement atall which got me wondering if RM actually got the memo.  Oh and it informed me that the postie would bring a label which I hadn't requested.  I have now printed the label off but am waiting until Monday to see if it does get collected.  If not I will have to just reorganise collection I spose and pay my 30 pence.  All this for a few squid....Said it afore and I shall say it again...simple delivery is a misnomer, should be 'how to waste a few hours of your time' or extremely complicated and non funcional delivery'.  Best though keep a soh and plough onward , if not upward. 🤣

[aw.sla-21]

💯 % solidarity

[jennycattifer]

👍common sense shall win