Royal mail fee to pay

[dawn237]

Hi. I have received a 'Royal Mail fee to pay' card through today. This, they claim,  is due to a seller not paying enough postage.

I am at a stalemate with the seller. Item is 2 weeks late but seller won't pay the Royal Mail fee as they claim they paid enough with the staff at the post office.

I won't be paying the fee as I've already paid postage when I purchased the item.

Ultimately it looks like I won't be receiving my order.

Who does the responsibility lie with to pay the Royal Mail fee ?

[papso22 · Accepted solution]

There are two ways forward, which you do depends on how much you want the item.

You can make a claim for item not received and get a refund, or

You can pay the fee and get the item.  A good seller would reimburse the fee, it doesn't sound like yours will.

[daisymay-49]

Hi there,

The very same thing happened to me yesterday. Waited ages for the parcel to be delivered and then got a card from Royal Mail wanting £3.20 as postage was underpaid. Contacted seller to say I won't be paying the fee.  She just sent me the receipt showing the postage paid. Royal Mail will eventually return this back to her and I'll be making a claim for item not received.  This must be happening on a regular basis because this is being reported on forums more and more and I've never had this trouble before.