Hi, I sold a item. The buyer has asked for a partial refund saying part of it is not as described and it needs repairing. I've offered a full refund and to organise a courier collection at my own expense as I had lots of interest and I am not an expert so am not sure how accurate this figure is that he is asking for. However he only recevied it 5 hours ago and has taken it apart and told me he sent the piece off for repair so I can't organise the return. He just wants me to send him some money. Am I protected? I'm offereing to do the right thing but he shouldn't have done anything with the item if he wasn't happy with it, as I'm now completely stuck. I know he's going to open a dispute and leave negative feedback and my worry is he will end up with the item and a full refund. It's all part of my Dad's retirement fund too. Any help much appreciated!
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