Problem with buyer

[tal-998]

Hi, I sold a item. The buyer has asked for a partial refund saying part of it is not as described and it needs repairing. I've offered a full refund and to organise a courier collection at my own expense as I had lots of interest and I am not an expert so am not sure how accurate this figure is that he is asking for. However he only recevied it 5 hours ago and has taken it apart and told me he sent the piece off for repair so I can't organise the return. He just wants me to send him some money. Am I protected? I'm offereing to do the right thing but he shouldn't have done anything with the item if he wasn't happy with it, as I'm now completely stuck. I know he's going to open a dispute and leave negative feedback and my worry is he will end up with the item and a full refund. It's all part of my Dad's retirement fund too. Any help much appreciated! 

[*guinevere* · Accepted solution]

Report him for feedback extortion. Go to Help and Contact and search 'Contact ebay'. Ask them to read the messages between you in your inbox.  I don't think I would be refunding him anything now he's trying to blackmail you.

[*guinevere*]

Oh, I see.

The advice on here is always to insist on a return for  a full refund, but as he has taken it apart he is not entitled to one so you could politely point out that you cannot take it back because of this.

It's up to you whether you decide to send him a partial refund but if you do, ask him to open a case and do it through that.

[tal-998]

Ok thank you

[tal-998]

He doesn’t want to open a case abd has said if I don’t give him £59, he’s going to leave me negative feedback. Can I report him to eBay?

[*guinevere*]

It would be good to know whether it was the bike or the sideboard as both were collection in person. 

If it was, how did they pay?

Paying cash on collection voids any guarantee the buyer may have, as the ebay money back guarantee does not cover items paid in cash. 

Can you come back and clarify how they paid?

[tal-998]

Thanks it was actually a fishing rod. He said that the 'eye' was not as described and has already sent it off for repair. He paid through eBay.