Problem with buyer

[tal-998]

Hi, I sold a item. The buyer has asked for a partial refund saying part of it is not as described and it needs repairing. I've offered a full refund and to organise a courier collection at my own expense as I had lots of interest and I am not an expert so am not sure how accurate this figure is that he is asking for. However he only recevied it 5 hours ago and has taken it apart and told me he sent the piece off for repair so I can't organise the return. He just wants me to send him some money. Am I protected? I'm offereing to do the right thing but he shouldn't have done anything with the item if he wasn't happy with it, as I'm now completely stuck. I know he's going to open a dispute and leave negative feedback and my worry is he will end up with the item and a full refund. It's all part of my Dad's retirement fund too. Any help much appreciated! 

[*guinevere* · Accepted solution]

Report him for feedback extortion. Go to Help and Contact and search 'Contact ebay'. Ask them to read the messages between you in your inbox.  I don't think I would be refunding him anything now he's trying to blackmail you.