Negative feedback

Hello I've been given a negative feedback by a user because someone hacked into his account and made the purchase. He got the full refund and I've lost the item and the money and he's giving me a negative review for no reason. Can I get this removed in any way?

Accepted Solutions (1)

Accepted Solutions (1)

Go to Help and Contact bottom of this page, and search 'Contact us' this should bring you to a page where, if you scroll right down, there is a phone icon with 'Call me back' option. or a Live Chat option. Contact them in the morning and ask them to remove it. Can't promise they will, but they should.

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