Cancellation request and refund

[aaroka4]

Hello everyone,

Sorry if i have missed a post explaining this but i cant seem to find a definite answer in order to take action.

I sold a pair of trainers and the buyer paid straight away, however then instantly wished to cancel after noticing a crack (which was in the photos) and requested to cancel the sale. I accepeted this and now wondering how do i actually refund the buyer?

it says the cancelltion is pending and when i go to click refund it says the buyer is not enrolled in managed payments? Do i manually need to go on paypal and click refund this payment or does ebay automatically do it for me after i have confirmed the buyer cancellation request?

Many thanks

[redwick1 · Accepted solution]

If they sent a cancellation request and you agreed then they should be automatically refunded

If you refund through paypal then you risk the buyer being refunded again if the cancellation request goes through.

If you agreed to it and it says pending then wait

[aaroka4 · Accepted solution]

okay perfect, thankyou, i shall wait and let it be done automatically as i currently cant do anything else and accepeted the cancel request and informed the buyer of this

[ruby*tuesday]

The Refund should be Automatic once you accepted the Cancellation. You don't have to do anything else.

[john1297576]

I don't see the reason for saying the BUYER is not in Managed payments. Youare not in managed payments so procedure is exactly as it has always been.

As far as I am aware the buyer opens a Cancellation Request through MORE ACTIONS exactly as before. You then cancel the sale as before using Buyers Request as the reason and a refund is made exactly as before. 

There should be no reason for you to do any more. It doessound as though you have tried to refund without the buyer opening a request, causing problems, and risk of a duplication of the refund.

You only get a refund of the selling fee if done correctly. Paypal Fee is not refunded.

[aaroka4]

When the cancel request came through straight after i accepted it and it then said problem with this request please see cancellation page, to then it took me to a page said the cancellation request it pending and to refund the buyer before april 3rd. So i tried to click the refund buyer option (on the app) and it then said again that it is pending. So im assuming now ive accepted it it refunds automatically