Cancellation request and refund

[aaroka4]

Hello everyone,

Sorry if i have missed a post explaining this but i cant seem to find a definite answer in order to take action.

I sold a pair of trainers and the buyer paid straight away, however then instantly wished to cancel after noticing a crack (which was in the photos) and requested to cancel the sale. I accepeted this and now wondering how do i actually refund the buyer?

it says the cancelltion is pending and when i go to click refund it says the buyer is not enrolled in managed payments? Do i manually need to go on paypal and click refund this payment or does ebay automatically do it for me after i have confirmed the buyer cancellation request?

Many thanks

[redwick1 · Accepted solution]

If they sent a cancellation request and you agreed then they should be automatically refunded

If you refund through paypal then you risk the buyer being refunded again if the cancellation request goes through.

If you agreed to it and it says pending then wait

[aaroka4 · Accepted solution]

okay perfect, thankyou, i shall wait and let it be done automatically as i currently cant do anything else and accepeted the cancel request and informed the buyer of this