eBay

Hi all i sold an item, through ebay its a unused item but old stock (my late father left all his stock, in 2006, all new but old stock), i sold the item on april 23rd 2021, all was good, but yesterday i had a ebay message from the buyer saying the item had packed up and he had to purchase a replacement, i replied to this telling him there is not a lot i can do at this time but for him to contact ebay and we go through the correct channels. The next message i get from the buyer is "i purchased this item from you not ebay so you sort it", i replied again telling him look i cannot refund on his say so i have to see the supposed faulty item before i can issue a refund. within minutes i get this message from the buyer: --------------------------------------------------------------------------------------------------------------------  Okay I'll cut to the chase, please refund me within 7 days. Let me know if you want the pump sending back. If you don't I'll be obliged to send you a "deadlock letter before action" via recorded post. If you ignore this I'll open a small claims court. Takes all of 5 minutes and you'll end up paying court fees. I've won every single court case I've opened (30 odd). Ball is in your court. ---------------------------------------------------------------------------------------------------------------------   I am not a business seller all the items i have are from my late fathers stock which my mother wanted skipped, i asked if i could have then and she agreed as long as i remove them all, to which i did and took photos etc and listed them all as new but old stock.   I contacted ebay for some advice and they said it was nothing to do with them and for me to work with the buyer to sort it, but the buyer is adament he wants money back or court, the item was £24.99. do i just pay him and leave it there or do i challenge him and await the deadlock letter and court proceedings?? i have offered the refund if he sends me the supposed faulty item, by the way the item is a car part that had to be fitted in a fuel tank and had to be lubricated to keep working in other words always had to have fuel and clean fuel to run. ... View more

Hi all.  I have a held payment. The guy paid via ebay, and I hand delivered the item (covid secure), and now the guy is saying he doesn't have an option to say its been delivered, only an option to track. How can I get this resolved to get my funds please?   Cheers.  ... View more

When you make an offer should the seller respond to that offer ?  ... View more

Hi have two despatched items that have been delivererd  but have now reappererd in my orders awaiting despatched page when i click on the mark as despatch it just says we have  their is an issue and cant mark as despatched ebay is not very helpfull on what to do next any ideas out there    ... View more

I bought a motorcycle  battery 25 april 2021 from the importer, who is also the seller. Even though the bright orange colour made it look a bit second rate, I thought the seller would honour their advertised 2 year warranty, so it would be worth buying. After 2 MONTHS and 3 weeks one cell went down and it no longer works in the advertised manner. I have tried contacting the seller / importer, who refuses to answer and thus refuses to honour their warranty. Who do I get to refund me, PayPal, EBay or do I go to the small claims court and sue them? ... View more

Hello,   I am a long time ebayer (more than 15 years) but not sold much recently due to lack of time. Anyway was having a clear out and decided to dip my toe in again and sold a couple of items (less than £20) - all good. Then I decided to sell a higher value item in the low hundreds.   Item sold and I dispatched day after payment received. Tracking added to listing and clear and easy to follow. Buyer contacted me and said item is slow in being delivered. I looked it up and responded that weekends and day of drop off are not counted in courier's 3 day promise.   4 days after receipt buyer contacts me to say item doesn't do a certain thing and they had asked me prior to purchase. Buyer did not ask me this so I responded maybe they had me confused with another seller/item.    They also opened a return request. I got an email from ebay saying fund are frozen (I am on new ebay payment system not paypal).   My listing states no returns accepted. Based on the above communication I declined the return.   After I had declined the return the buyer confirmed they had me/my item mixed up with someone else and if they can still return it. I have not responded becauase as far as I am concerned the matter is settled.   However I have read that ebay pretty much always side with buyer so I am now wondering if I will get another spurious claim from buyer.   In short my question is: Can the buyer open up any other type of case to try and get a refund? ... View more

Buyer says they have not received their item but on tracking it says it's been delivered can they open a case ... View more

I only have about 500 items how do people who have a lot more get on. Some of the requests are so unnessasary  ... View more

Hello, I just sold something through the Global Shipping Program - from the UK to the USA - and the buyer is requesting priority international shipping, if possible and/or instead, since she needs the item for an upcoming event. Can anyone attest to how long international shipping takes, when the UK part of shipping is first class? If I was to use regular mail instead, would I need to cancel this transation and relist the item with the new postage charges (also so I could get her address)? Thank you for your assistance and stay safe! ... View more

What is the point? What. Is. The. Point?   I have dozens of CDs listed and the three specifics that I am asked to update - "so that buyers can find your itgems" - are title, artist and format... which I always list in the item title anyway!   I am wasting sodding hours doing this.   What is the chuffing point? 😡😡😡 ... View more

How much Does it cost to post an average sized dvd. I posted two DVDs large letter £1.29. post office then told buyer's they had to pay £1.50 under charge. Post office won't answer simple question. How much to post a dvd? Thanks Paul ... View more

I sold a push bike, the buyer paid in my presence through e bay and i received a notification, so i then allowed him to take the bike. However as this was my first sale I didnt realise a QR code would be sent to the buyer that i would have to scan before funds would be released.  i have contacted the buyer but two days later he still hasnt received a QR code, so my funds are just stalled with a message saying they will be held for a month or until I can confirm collection ... View more

A buyer bought an item from me, the a couple days afterwards said it was faulty. (It was an Electric Vehicle charging cable. He said he had it plugged in all night and didn't work. I know it was working as it was used the week befor I sent it. After many many messages and trying to sort out via ebay (who basically took his side) they said I had to take refund because he said it wasn't as described. It was, he just used that as a way to get a refund. Eventually he agreed to pay the reurn postage and he also agreed (in writing on ebay messages) that he bought to wrong item. And what is ebays response....he gets a FULL refund including his original postage, so now I am out of pocket. The item was listed as no returns. But ebay don't give d*mn about me as a seller and presume is is correct even though if they read all of the messages they can see I am correct.   After nearly 20 years on ebay, I have decided never to sell on here gain. It is too expensive and ebay are jsut too difficult to deal with. Their customer service is zero. I can sell as a private seller (whic is what I am) on other platforms for free and find who buyers are before agreeing to sell. Why would I waste time on here with customer services who don't value me.   Bye bye eBay. You have had your day. You will soon go the way Nokia did.  ... View more

Hello, I bought a sewing machine on 27 June and collected it yesterday from the seller's parents'. I am happy with the purchase. The seller has asked me to send on the confirmation code so the money can be released to her. I cannot get a confirmation code generated. I keep pressing the button and nothing happens. Help please?   Best wishes, Lumiel ... View more