eBay Help
Member To Member Support DO NOT DELETE
Questions are answered by our most active and experienced Community experts.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Start a conversation

Seller News: July 2025

Build buyer trust and discover improved seller tools with our latest updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

Play Pause
Ask a question
0
Helpful
1
ANSWER
mclaughlin3012
Member

Nectar

Hi there, is it just me or is there a problem with Ebay connecting to Nectar?  I have tried logging out of Ebay, logging into Nectar but when I re-log into Ebay is still says "We had trouble connecting to Nectar. Please try again later".  Does anyone know the solution to this?  Thanks ... View more
0
Helpful
1
ANSWER
0
Helpful
1
ANSWER
360carbon
Member

paypal

is ebay going to stop using paypal and use some other payment,a freind has had a e-mail saying this but i've not had this e mail ... View more
0
Helpful
1
ANSWER
0
Helpful
1
ANSWER
nicodeflippo
Member

Bath taps

I previously bought some bath taps but was a while ago and isn't in my history, I want to buy new cartridges I need to find where I bought them from  ... View more
0
Helpful
1
ANSWER
0
Helpful
1
ANSWER
chrisdeena78
Engager

it seems that Ebay really doesn't want to speak/deal with people anymore.

I am so angry right now that even though I've been with Ebay since 2005 I'd happily drop this market place like a hot brick if there was a similar market place I cud find- I'd be there not here. All AI on websites are a waste of time. They only frustrate - it wld be a good idea if there was an email address but of course THAT isn't what Ebay wants. No need for any of the Community to waste their time to answer this  . Be great if there was an Ebay monitor watching. All the options and info pages are a waste of customers and sellers time. If you've been with Ebay for a long time you already know all that 'stuff'.  If we opt for 'CONTACT US'= thats what we want! ... View more
0
Helpful
1
ANSWER
0
Helpful
1
ANSWER
nochocolate4me
Member

Postage

My buyers paid for postage but I forgot to print the labels and paid for postage myself. Am I able to print the labels for something else or be reimbursed? ... View more
0
Helpful
1
ANSWER
0
Helpful
1
ANSWER
kazpot2009
Visitor

Returns being received at my address

Is there a scam in which people use other eBay user's name and addresses to have buyers return things? I have received 2 pairs of shoes as returns from 2 different buyers and when I peel back the label, the original label shows they are from the same seller with return address being 49A Derby Street, Manchester. Looks like a scam to me but can I do anything? Report? I expect I will be receiving more pairs of shoes!  ... View more
0
Helpful
1
ANSWER
9
Helpful
2
ANSWERS
ascotseller93
Member

Collection in person with no 6-digit code

Hi,   I sold an item which was 'collection in person' and the winning bidder has collected the item today.   I asked them for the QR/6 digit-code to confirm the item had been collected and they said they didn't have know what is was and couldn't find any code.    I then allowed them to take the item and now I'm worried the buyer will claim they haven't collected the item.   Please can you confirm if I have done anything wrong here? This is the first time I've sold an item as 'collection in person' so my knowledge on the process is limited.   Appreciate any help/advice.   Thanks, Sam ... View more
9
Helpful
2
ANSWERS
0
Helpful
1
ANSWER
spikeeastyorks
Member

RED DEAD REDEMPTION SCAM ??

0
Helpful
1
ANSWER
0
Helpful
1
ANSWER
remil_abiol
Visitor

Checking if an eBay listing is legitimate

Hello there,  I was searching on eBay for a used Sony ASony a7r IV Full-Frame Camera today and I saw an international eBay listing from Mexico selling the camera for under £600. I'm not sure if the listing is legit. The seller has pictures and camera shutter count on the listing but I'm not sure if I should buy it even though there's  eBay protection. Have a look at attached screenshot thanks. ... View more
0
Helpful
1
ANSWER
0
Helpful
1
ANSWER
gr0354
Member

how can I withdraw an item from sale?

0
Helpful
1
ANSWER
0
Helpful
1
ANSWER
Anonymous
Not applicable

I reported an item as not received

On 3 May I reported to seller that item not received. Delivery was estimated as 30 April. Tracking by Hermes showed it was still IN TRANSIT to the local courier, and still does! Then I got a scam text - seller told me to click the link but I knew it was not right, so I said no. He contacted Hermes who agreed it was a scam, parcel last shown as being at their depot in Liverpool. I agreed to wait a couple of days while they investigated. I have now asked for a refund, it's not been located/delivered. Now I have an email from EBAY customer support, saying it is pending while they get more infromation and they say they have sent me an email asking for more information, and that I have to reply by May 11. I haven't received any request for information, cannot email them back, cannot find a phone number............what do I do???? ... View more
0
Helpful
1
ANSWER
0
Helpful
1
ANSWER
marple*11
Member

Altering a review

Morning All, can anyone tell me how to amend a review please? Many thanks ... View more
0
Helpful
1
ANSWER
0
Helpful
1
ANSWER
mojo.1963
Member

Clear purchases

0
Helpful
1
ANSWER
0
Helpful
2
ANSWERS
ryagran_69
Member

Final value fees of 15-18%??

Hi there. Was hoping to get some advice from you all.   I contacted ebay earlier today to explain I have been charged 15-18% final value fees. This is something I've only noticed since Ebay took PayPal out of the equation as I can now see a transaction summary - this may have been happening for a lot longer without my knowledge. Unfortunately, they weren't interested in helping, just repeated that the fee was 10% not including additional services.   I'll include some transaction examples here... Order total - final value fee (%)  £6 - £1.07 (17.8%) £10.38 - £1.63 (15.7%) £8.70 - £1.41 (16.20%) £7 - £1.20 (17.1%)     The order totals include postage costs - I fully accept I need to pay a fee on the overall value not just the profits made. I never use additional services and always remain within my free listings.   Any advice on where to go from here?  ... View more
0
Helpful
2
ANSWERS
0
Helpful
1
ANSWER
ja**19
Contributor

Seller stopped me from bidding for his items

0
Helpful
1
ANSWER
Unanswered Questions
No posts to display.
Top