eBay

Hi.  I have made a purchase today, as I went to pay it said I needed to update my card details before the transaction could take place. I went to do this and my bank text came through saying money had gone out but item still in basket. Tried to click on my card details and it took the money out again!! The item is still in my basket and I can't find anyway to find out how I get money refunded or if my order has actually gone to the seller?? Help please  ... View more

Hi,   I'm sure this happens quite a bit but I couldn't find relevant help content on the eBay site and their chatbot was giving me the opposite info to what I was asking for... So, wondering if an experienced seller could advise please.   I sold an item 6 days ago, listed as collection only. Payment was received almost immediately through eBay managed payments. I messaged the buyer thanking them for their purchase and asking when they'd like to collect. No response so far. The buyer lives about 40 miles (1 hour) away so it's not like it's the other end of the country.   I know it's only been 6 days and I know there can be valid reasons like the buyer could be away or ill and that's fine. At this stage I really just want to know if there are rules and etiquette around how to handle this scenario. Should I send a follow up message? Can I cancel the sale if I don't hear back after a certain amount of time and if so does the buyer need to agree to the cancellation? Can they still leave negative feedback after this, and will I still incur fees?   Thanks in advance. ... View more

Hi,   I'm hoping someone can help me. eBay customer service today sent me a refund via PayPal. I hadn't received it to the one I have had registered on eBay so questioned this. The advisor told me I had two PayPal accounts on my eBay account. Anyway, they had sent it to a very old one I've not used in 10 years. Thankfully I could reset the password and withdraw the funds, however I'm really confused as I've gone through my entire eBay account and I can see there is only one registered PayPal account (the one I've always used) and no records of the very old PayPal account. Can anyone explain where they've managed to find this very old account and why I can't see it anywhere in eBay. I need to remove it from eBay if it's hiding there somewhere as previously mentioned it is very old and I don't use that one. Any help would be appreciated.  ... View more

Hi there. Is anyone esle experiencing no sales the last few days. Normally I have some sales everyday and it's been quite busy for weeks... But the last 3 or 4 days nothing... Wondering if there was an issue with my eBay shop? Thanks L.  ... View more

I can't open my messages to see them can you please help with this problem as fast as possible thank you  ... View more

When I tried to buy the product, an error appeared. Payment failed and the order was not confirmed. The money on the card was frozen but returned. I tried with another card but the money was never returned. How can I get a refund since the order has not even been confirmed? Thank you so much!   ... View more

Hi, I previously tried buying an e cig using my debit card but ebay would not accept the card and the transaction wouldn't go through. This was before I even got the option to verify my age, so I was wondering if this is because I need to use a credit card or verify my age before purchasing somehow? Any explanation would be appreciated Thank you. ... View more

An item a buyer purchased arrived damaged, I contacted Packlink who said ask buyer to hold onto the item as we may create a formal investigation but it could take up to 30 days, so I refunded buyer in full, Packlink now doesn't want item back so I've asked buyer if I purchase a returns label from Hermes would be kindly post it back, he is refusing unless it's done through EBay which I am unable to as the case is closed. Any ideas please anyone, I have tried calling EBay but unable to speak to a human, thanks for listening. ... View more

i bought pair scandals from seller in manchester englang they are supposed to be a size 3 they are more like a size 5 seller said i can return them but he will not provide the manchster england uk return address he wants me to send them to an address in china and said i have to pay return postage which will cost more than double the cost of scandals can any one please tell me how to contact ebay to get them to step in as i have been trying to phone and email them all week and can not get threw to them even tryed live chat just the same no one will answer. ... View more

I ordered a radiator cover from a seller. Unfortunately I never recieved the order and now seller is not replying and I am unable to contact ebay as well. Any help or suggestions to get my money back? ... View more

Hi... I purchased a large ottoman blanket storage from a seller and recieved a tatty piece of material through the post to delivery address.... because I was so angry I opted for a return and refund instead of waiting until the 16th and opting for item not recieved... is there another way around this thing?      ... View more

There has been some feedback left for a item I bought but it hasnt been left by me. Is this even possible who can I caontact to get this feedback removed ... View more

I only want to sell one item. It tells me I need a sellers history to sell but won't lket me sell. How is it possible? Then there is no contact for Ebay I don't have a shop or lots of items to sell ... View more

I've reached the limit of 10 saved vehicles on the app to see if parts fit certain cars, but don't know how you delete them  ... View more