eBay

Please can someone let me know the correct telephone number for actual conversation with a human rather than the same recorded message on two numbers I found and unobtainable contact for customer support and also how to get to chat to a human on live chat? I have an issue with non receipt of item and unresponsive seller and done what I am to follow instructions for resolution and now I need to chat to someone. Never come across such a very awkward and difficult contact system and I am newish to ebay. Thank you if someone can help in advance with what I have asked for. ... View more

When I click on business details it brings up out of date information, but I can't find any way to edit/change details and this outdated info does not seem to appear any where else within our account, can anyone help?   ... View more

How can you actually speak to a real person (e bay contact)? Searched ebay sight everywhere and seems ebay do not provide this service. Very poor when cannot resolve a query they have created. ... View more

Ebay have double charged me for an item. Even my bank says there's an error and they called it a ghost transaction but the problem is im now getting charged an extra £50 as my motorbike insurance cant come out my bank! Thanks alot ebay! And its not the first time ebay have double charged me! They make it very hard to actually talk with a member of their team to resolve the problem. I've used ebay for years and had no problems but now I fear that I wont get my money back for the bank charges. I really don't get why ebay have taken it twice and I don't get why ebay make it so hard to actually talk with someone to sort any problems out but what do I know lol.   ... View more

There does not appear to be any way to either get the transaction cancelled or to contact eBay to get the matter sorted out. I tried contacting buyer weeks ago. The present seller format is a total disaster, the previous format was so much easier to use. ... View more

I accidentallly left negative feedback for someone, thinking it was another buyer who cancelled an order for an auction they won without any good reason. How can I remove it?  ... View more

Does anyone have the phone number for ebay.  Whan i dial 0345 355 3229 the voice message directs me to hep paeges on ebay where it says i will gind the contact number but this is not so - i cant find an alternative number anywhere.  can anyone help please ? ... View more

Hi i order last Monday baby toddler cot bed mattress still I haven't received yeat so can you help me please and seller didn't give me answer so otherwise give me my money back please  thank you  ... View more

Why does my available funds remain minus £36.55 when the buyer has already been refunded from funds that were on hold... ... View more

Any suggestions gratefully received. Since 16thv July Unable to list despite follwing all ebay instructions and multiple computers. Ebay customer support not providing any fix, just soothing words.   ... View more

A guy has my address on his parcel list and therefore I was getting his parcels Anyone knowhow to get intouch with him, as ebay refuses help   Thanks Alan ... View more

Hi everyone im trying to get help from eBay but no way of contacting them. I bought an item that the seller put the wrong address on meaning someone else got it not me, royal mail have signed for it at the wrong address. I tried several times to get to other address but no answer. The seller has become stroppy and very cheeky on replies I have asked for a refund as they can attempt to get item back as not my concern for their error. I have now been told that i wont get refund unless i leave false positive feedback, surely this isn't how eBay works? Its essentially blackmail in order to get my money back! ... View more

I usually receive an email from ebay saying "you've been paid" as below  "Good news, your item has been paid for.   Your buyer has confirmed the payment of £xxx + £xxx postage. It’s time to pack up your item and post it off. Make sure you send it within 5 days, the dispatch option you selected in your listing. "   I haven't received this vonfirmation for an item I sold a few days ago however it appears on my account as paid for and that I should send it.    It concerns me as it's a high priced item and this is the first time in hundreds of sales that I haven't recived a confirmation email.     Needless to say I can't contact ebay for any kind of verification.    Any thoughts, views or advice would be welcome.  Thanks Jack   ... View more

Hi Guys I wanted to email emay to summarise my case and request information from ebay to start legal action against them. Anyone know ebay email address which thye actually monitor? Below are the points I wanted them to email      I have had no single response from the buyer. He didn’t return the fridge and I didn't get paid for it. I have received negative feedback, which ebay didn’t remove upon my request. I have reported buyer to ebay explaining that fridge was collected in person and buyer satisfied himself with the condition of the item. Item listing contain link to youtube video explaining that fridge will be solls without being cleaned inside. I called ebay many times and I have recorded all my calls and informed people I was speaking to about the purpose of the phone call and recording. I was misled by one of your employees who informed me that I’ll receive payment for the fridge and negative feedback will be removed because the item was COLLECTED IN PERSON BY the BUYER.   Now ebay decided that I’ll not get money for item which was sold and buyer collected it in person. Ebay decided that buyer doesn’t have to return the item which I have sold to him. Ebay decided that negative feedback will stay on my account.   Therefore I have no choice as to start legal proceedings against ebay.co.uk and the buyer (I have removed  his name for data protection).   I am requesting you to provide within 3 working days from the date of this email (19/07/2021) below: The legal entity for ebay.co.uk Information about your service regulator e.g. FCA All communication between ebay and the buyer All communication between ebay and the seller Outcome and of appeals and the policies which you have used to make the decision in favor of the buyer. ... View more