Please can someone tell me how to chat to an advisor on live chat or what the correct tel no?

[anbro2571]

Please can someone let me know the correct telephone number for actual conversation with a human rather than the same recorded message on two numbers I found and unobtainable contact for customer support and also how to get to chat to a human on live chat? I have an issue with non receipt of item and unresponsive seller and done what I am to follow instructions for resolution and now I need to chat to someone. Never come across such a very awkward and difficult contact system and I am newish to ebay. Thank you if someone can help in advance with what I have asked for.

[61stephenuk]

If you don't receive an iem you follow the instructions in Resolution Centre to open a case and if no response from seller you return to the case and escalate to eBay for a decision.

This can only be done 4 days after opening the case. You have up to 21 days after you start your request to ask eBay to step in.

You can check your case status here

https://www.ebay.co.uk/help/action?topicid=4667