how to email ebay before taking legal action

[nobullshpls]

Hi Guys I wanted to email emay to summarise my case and request information from ebay to start legal action against them.

Anyone know ebay email address which thye actually monitor?

Below are the points I wanted them to email 

• I have had no single response from the buyer.
• He didn’t return the fridge and I didn't get paid for it.
• I have received negative feedback, which ebay didn’t remove upon my request.
• I have reported buyer to ebay explaining that fridge was collected in person and buyer satisfied himself with the condition of the item.
• Item listing contain link to youtube video explaining that fridge will be solls without being cleaned inside.
• I called ebay many times and I have recorded all my calls and informed people I was speaking to about the purpose of the phone call and recording.
• I was misled by one of your employees who informed me that I’ll receive payment for the fridge and negative feedback will be removed because the item was COLLECTED IN PERSON BY the BUYER.

Now ebay decided that I’ll not get money for item which was sold and buyer collected it in person.

Ebay decided that buyer doesn’t have to return the item which I have sold to him.

Ebay decided that negative feedback will stay on my account.

Therefore I have no choice as to start legal proceedings against ebay.co.uk and the buyer (I have removed  his name for data protection).

I am requesting you to provide within 3 working days from the date of this email (19/07/2021) below:

1. The legal entity for ebay.co.uk
2. Information about your service regulator e.g. FCA
3. All communication between ebay and the buyer
4. All communication between ebay and the seller
5. Outcome and of appeals and the policies which you have used to make the decision in favor of the buyer.

[61stephenuk]

There is no direct email for eBay and for any legal disputes you will find the contact information in the user agreement at the bottom of most pages.

[tobiasd4]

This is a member forum, ebay staff never come here, so won't see your request.

Click help & contact & search conatct ebay, good luck.

[nobullshpls]

I need their email address - that's all I want

[tressygirl]

There isn't one, the way to contact them is as advised or this way Contact them this way. https://www.ebay.co.uk/help/contact_us?id=4814&st=10 The contact links can be found on the left on that page. Lines open today between 8 a.m. and 10 p.m.

One thing I do ask,  if you do take them to court,  do please come back and tell us the result.

[plpmr]

Best get real legal advice.

However for now -

"Hi Guys I wanted to email emay to summarise my case and request information from ebay to start legal action against them."

No one, company or not is obliged to help to build a case against themselves, information can only be forced from the other party when an actual case is in progress and then there's a procedure.

you should be aware that the 94 word false positive you left thew buyer is looked upon, by eBay, as serious feedback abuse.

[nobullshpls]

I am not sure what you are trying to say, but I cannot open the case against the website hence I am trying to get some information.

[*vyolla*]

Pop back and let us know how you get on, we see lots of legal action threats but never get an update.

[john1297576]

Makes very little sense, how did the buyer collect without you being paid? Even under Managed Payments all transactions and payments can clearly be seen.

I hope you have a very deep pocket, legal action against ebay will be expensive and as you did not sell to ebay, in my opinion a waste of time.

[nobullshpls]

for the record - buyer paid using ebay payment method (card payment) but ebay held the money and return them to ebay and I actually never got a penny. You don't need deep pockets to sue anyone in small claim court and this is more than money case! It's about stopping scammers from getting away with having items free of charge and for ebay to stop being bies