non-payment

[graham5556]

There does not appear to be any way to either get the transaction cancelled or to contact eBay to get the matter sorted out.

I tried contacting buyer weeks ago.

The present seller format is a total disaster, the previous format was so much easier to use.

[graham5556]

The buyer was meant to get a reminder on 23 days, this did not happen. Normally the buyer would get 4 days, generally it was only a memory lapse and guys paid up , if not after 4 days there was automatic cancellation, and relist option.

I spent hours trying to get these purchases cancelled but always I was told to contact buyer. I had already done this with no reply.

I eventually went to cancel my eBay account and suddenly they are all ears. 

2 hours later all sorted. Totally unnecessary, apparently 23 days reminder is no longer an option but noone told me and I presume this was the reason nothing happened. I now have 19 day reminder.

[graham5556]

I do know the rules. eBay failed to send buyer reminder after my phone call they gave bad marks.

[plpmr]

adding to redwick1 advice -

It.s always best to learn all the rules to protect yourself.

looking at your feedback profile, the transaction are too old to cancel and give unpaid strikes.

however you still could have problems because the 5 false positives you left the buyer are serious feedback abuse that can harm your account if the buyer reports you.

also you might goad the buyer into thrashing your account with bad feedback.

[redwick1]

If you have a non payer then you wait 4 full days and the option to cancel the transaction will be there automatically

Either you or ebay cancel the transaction to get your fees back

The non payer gets a non payment strike

If it is weeks ago then you are probably out of time

Go to the item in your Sold section and if in time the option should be there

You dont need to contact ebay it is all done automatically