eBay

I am new to selling.   I sent package via Hermes via Ebay Parcel link with signed for delivery selected, but due to customer not being there after three attempts,  tracking now says item delayed.   Understand item from items online, that it will be returned to me, but my address was not on preprinted label that I printed off parcelink site.   Obviously Ebay and Parcel link know my address, do they inform Hermes?   Also is there a charge, if so how do I pay it?   Can't seem to find the answer on Hemes or Ebay, also automated help no good for this issue.   Any help would be appreciatted.   Thanks ... View more

Hi,   I'm based in Portugal and I've made a purchase from outside of the EU. Accordingly to the new law Ebay added the VAT to the total value of my purchase.   My problem is that now the Customs is asking for me to pay it again.    There is a reference to an IOSS number in the address provided to custom, I'm not sure if that has to do with the Import One Stop Shop that should be used to handle the VAT from Ebay to the portguese customs.    Any advice on what could I do to avoid paying VAT two times? I've already opened a case with the Portuguese customs systems but my hopes are small on that one.  ... View more

Hello   I have just finished my new listing and it is being held as a draft I don't seem to be able to get it active, it simply stays as a draft. why wont this move on? ... View more

Just to let you know that I have sent this item back to *****. I have been given the return address to ***** Please make sure for my refund. Thank you. ... View more

Hello. Two days ago, I received an invitation to share my opinion on the money back guarantee. The letter states that the survey will expire in 5 days. There are still three days left until the end of the survey, but when I click on this link, I get a message that the survey has already expired. Why did the letter contain false information? Do you know the review will be negative and are trying to avoid it?   ... View more

Hi just wondering if anyone has any advice! I purchased a leisure battery for £80 that had a 3 year warranty with it, when it arrived it did have a small leak from the terminal and after contacting the seller they said it would be fine to use and to remove the bungs before charging. We did all this and obviously due to lockdown we only used it once and haven't used the camper since,  the same terminal is still leaking and eroding. I've contacted the seller but they have tried saying we have dropped it! (All photos they asked for show no other damage) now saying we have used it in error as they have looked back at the previous messages from when it arrived leaking...basically trying to get out of honouring the 3 year warranty...we will of had it a year on the 3rd August. Any help or advice as to where we go from here for a refund would be very greatful 🙏 xx ... View more

Why are there penknives for sale and mine is refused.  ... View more

I PUT IN WRONG TRACKING NUMBER ON A RETURN FROM EBY RETURN ... View more

I have proof of postage and I'm not only being asked to refund the buyer but getting a charge of £14. Impossible to contact eBay about this ... View more