After many months of inactivity on my account due to Covid Isolation, I discovered a message advising me that my account had been placed in Restriction. I was totally unaware of a possible shared account and made many attempts to communicate with their staff. I used Live Chat and was told to communicate with the "unknown user". Needless to say I was helpless trying to deal with this and the Staff simply told me, " to deal with it"! Eventually I telephone and was cutoff with no call back! I tried again and after wasting more time I requested to speak to a supervisor. I tried and tried to get EBay to deal with the matter, asking that they send it as a potential Fraud, for which I was then told I would hear back within three days - no reply after a week! I therefore went into a Live Chat once more, again wasting considerable time in explaining my circumstances. As I was getting nowhere once more I asked to speak to a Supervisor. I placed a number for them to call, but once more received the message that they couldn't telephone due to a problem on my line (that did NOT exist). I started the process once more and thelephoned EBay. The whole process is ridulous as the staff re-representative told me he had no authority to deal with the situation. Again advised this would not be resolved until I personally removed a shared Account holder, that I did not know the detail of. Needless to say as a private seller with a 100% Positive record, I am appalled how their staff do not take more responsibility for Customer Security. Meanwhile once more I await their finding and hopefully a full apology and explanation. I cannot believe there is no Regulation or other means to make a genuine complaint of mis-handling.
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