The buyer has used the laptop, confirmed delivery and stated that it was in perfect condition in his messages to me. Now after a month he contacted me he said the laptop is not working fine. He by mistake said in the case messages that he opened and modified the laptop and put non-stock components. Ever since it has stopped working. When i first contacted ebay they closed the case in my favour but now ebay is asking me to provide a return shipping label. I have provided all the details, original bills and the proof of the device in perfect condition to ebay and the buyer as well as the buyer's delivery confirmation messages. Please help me out. Ebay is making me accept a faulty laptop, which the buyer modified and spoiled. What can i do. this is crazy. Any user can spoil the device and make ebay send it back to us and put the money on hold. I am loosing a lot of money on this since return shipping and international customs duty will have to be paid by me.
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