hi all, so I sent out an item to someone over a week ago, provided tracking, and they say they still haven't received. The tracking says it should've arrived by last week and there's been no movement in the delivery chain. Now I feel as though he may be entitled to his money back, if he genuinely hadn't received the item, however, I have sent the item so am owed the money for the listing. has this happened to anyone else? If so, what did you do? please help!
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