eBay

How do I reach any actual customer support?  I'm a long time ebayer and this any never happened to me before.  The request was cancelled a few days after I asked the seller where my order was...   I'm out hundreds of ££, not good. Time to ditch ebay if I can't resolve this. ... View more

I bought an item on auction.  The seller then cancelled, I believe because they were unhappy with the price, but there was no reserve and I think this is a fraudulent activity.  I now believe the item has been relisted.  I have gone through the steps to report the item as fraudulent but that didn't allow me to explain the background so I suspect Ebay will just ignore it.  How do I get them to take notice or speak to them about it? ... View more

Bought IPhone for daughter. Couple of months later she told me photos were low quality, but okay for selfies. Low grade photos go back to date of purchase. Contacted seller (seems to deal in IPhones), who refused a replacement because of time - but evidence that phone was dodgy is there in the photos. What's to do? ... View more

Hello,   Can anyone recommend a 2 in 1 heater/cool air fan that is portable, rechargeable and not too big for an ofice desk? ... View more

Hi I recently sold my daughters laptop as she had replaced it with a macbook and it was in good working order  (my son is a computer engineer and he tested it the day before listing).  The buyer received it and I left them positive feedback a few days later. However, the following day the buyer left me negative feedback saying  'the item was not as described, completely useless, SSD card is burnt out and the mouse sticks' I had received no messages from them saying it was faulty or asking for a refund- just bam- negative feedback! I contacted ebay as up until this point I had 100% positive feedback. Ebay says they cannot remove the neg feedback just because I say he is lying. So, I replied to his feedback saying what he had said was untrue etc. I now see the same buyer is selling this exactly laptop he purchased from me, using my photographs and in their description they say the ONLY issue is the ssd card may need replacing but theyre no expert! They also say they are selling as they have 3 other laptops. Doesn't this warrent his negative feedback being removed because clearly what he wrote in that feedback was a lie if he is now selling it with no issues?  any advice appreciated. ... View more

I ordered boots a month ago. They did not arrive. I have contacted the seller repeatedly, the tracking shows no movement. I opened a case, seller is ignoring messages. I escalated and ebay has closed the case and said I'm not due a refund, I appealed it and they've kept their decision? I've literally sent this guy £38 for nothing? How can ebay be allowing this. Disgusting. Clearly do not care about customers. I'm not worried paypal does the same with my dispute and I'll be left out of pocket for nothing. What can I do or how do I speak to a real person at ebay?  Thanks guys sorry for the rant ... View more

Hi There,I ordered an item paying £599 for 2 side leather side tables.the item has arrived from India, which is very different from the picture shown and poor quality.   I even ended paying £144 customers for that item.   it's a large item and needs to to returned. can it be sent back with me having to pay more and a guarantee of refund in full.  Kindly help as it's a big amount.   Regards, saveena  ... View more

I, for one, am fed up with misleading sales tactics being used on E-Bay.  if an item is priced at say, £1.65, and you click on colour, and it suddenly jumps up in price to £9.65 this is misleading and also breaks the trading standards law of this country. This must be stopped by E-Bay ASAP? ... View more

So I bought an item in April and there turned out to be issues with it, it was a iPhone and the seller sent it to me in a different box that doesn't match that phone, it looks like a fake box. So I contacted eBay and told them and they opened a case , the seller had to provide me a return label through eBay that I could use to return the phone and then get my refund. The seller never provided me with a proper label and eBay told me don't do anything and just wait , if the seller does not cooperate I will get my refund. So the case was closed in my favour on the 3rd of may and I was told I would get my refund soon. It's now 3rd of July and I still haven't got it. I have been on the phone with eBay many many times ( 99% of the time someone in Philippines who doesn't help me at all ) they say the refund was issued on 26th May but I have not got any refund. Every time I call them they say " I will get the back office to manually process your refund , wait 5 to 7 days" I've been told that many many times and still no refund. Every time I call they are inexperienced and unprofessional and cannot help me . What can I do? I need someone to help me with this. Do I need to get legal help ?? Crazy. If anyone has any advice I would appreciate it. Thank you.  ... View more

Ebay have told me there is a problem with a seller. The seller provided me with everything I requested and gave me excellent service. Ebays procedures prevent me from giving this positive feedback. I have had this several times and its annoying. ... View more

Hi in my personal info it says I live in China but I can't change it to UK as "not permitted at this time"? Anybody can help as want to sell something. My account got hacked couple of years ago. ... View more

I bid on item and paid for it via paypal. 5 minutes later realised I had made a mistake and bid and paid for the wrong item.  These 2 items were in my watch list with similar wording. Tried to retract it but seller says it had been posted. I cancelled transaction more than an hour before seller had created the label for postage. Should I have been able to cancel ? ... View more