so I sold an item and in the description it has a defect listed also photos taken of this actual defect, buyer put in an offer I accepted and the buyer paid, but 2 minutes later asked for a refund via a case, she said she didn't want it as it has the defect, I have no objection of refunding her that's fine but Ebay want to take the fees which works out at £2.40 but this is a recurring case I've had four of these in the last few weeks resulting in around £20 loss to me and I'm getting sick of it, if buyers can't be bothered to read the description why should I pay for that how can I get out of this payment because I cannot get anybody from Ebay all I get is a Recorded message
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