Return request for item that doesn’t fit

[joeandrhys]

Do I have to accept a return for an item that the buyer says doesn’t fit even if it is correctly sized?

[redwick1]

It all depends on which dispute they open.

All problems should be resolved through the resolution centre

If they open a returns request then you can refuse as you have No returns on your listings.

If they open a not as described dispute then you would have to accept it back

You send a pre paid label for the return and once you have the item back then you refund in full through the dispute.