eBay

I sent a order back, I didn't provide eBay with the tracking number, now they won't refund me.   What do I do? ... View more

Hi all I have received a faulty item-this was sent back and eBay said I would get a refund when the seller received it back-he got it last Thursday-it says case closed but I have not had a refund from eBay-stuck now ... View more

Hi, noticed my three months EBay sales history has  disappeared- stating I have only sold one item in  that time- which is not true. Anyone have any idea what is wrong and how to fix it?  Cheers, Malc.  ... View more

eBay gave seller old address. Seller has screenshots proving it. I have screenshots proving my new address is shown. eBay confirm my new address is the only address they have. This was not through PayPal (but that also has my new address). Luckily a relative lives near the old address and managed to retrieve it, but this was a £500 guitar!!!    eBay customer service chat a waste of time. "We wouldn't give an old address" ...but you did.... "No we wouldn't" etc. I got the guitar in the end but what a dodgy system eBay have. ... View more

Seller lives local to me. I wanted to meet locally to view the item to see  its condition, obviously ebay assumed   that I may leave them out of the transaction and appear to have blocked my messages. Apparently I need to buy the item and appeal via ebay if I have any problems. ... View more

I've contacted a seller as item they have sent is damaged which wasn't stated on description. I've provided photo evidence for the seller. They have replied and said item was not damaged when packed up and posted. Damage would not of happened during delivery. I have re checked the original sellers photos and damage is visible. Seller is not replying to my messages now and stated they cannot help anymore. Any advice please Ebay is still fairly new to me Thanks ... View more

In MS Edge, at the right hand side of the eBay web address bar, I see a blue price tag.  When I click on it, a drop-down box says "Shopping in MS Edge,  Coupons found! 5 Coupons, (1) PICK10OFF, dailymail.co.uk, Save 10% when you spend £15 or more using this eBay voucher code. (2) BAG15OFF, dailymail.co.uk, eBay discount code for an EXTRA 15% off selected best sellers when you spend £20 or more",  and three more.   I realize that no. 2 is for specific sellers, but no. 1 should work. None of the five coupons worked yesterday, so I backed out of the purchase.  Is that allowed? I cannot tell if these will work until after I buy something, which is too late, as I only want to buy it at the discounted price.  Ebay CS referred me to my ISP.  MS Edge are not going to help. How do I make these work, and who do I complain to that these don't work.  There are no additional conditions shown, or that can be accessed by clicking on the code, and no deadline date, but they are still on my screen today. I believe they expire tomorrow, 15 July.  ... View more

Hello all. I recently bought a job lot of 3 pairs of shoes from a seller. When I received the parcel, 1 shoe was missing. I've messaged the seller asking them to check for the missing item but haven't had a reply. Also re-sent the message & still had no reply. Do I just write off the money spent & post negative feedback for the seller?. Bit annoyed about it as it costs nothing to acknowledge my message & send a quick reply!. Please advise best course of action. Thanks. ... View more

I have Sunstar diecast model buses on an automatic search and notification. However, a firm called Sunstar makes sprockets for bicycles and ebay keeps recommending these to me. It is SO annoying! I guess the only way is to delete my automatic search... but I don't know how to do this! ... View more

This is weird, I selected click and collect and the item was delivered yesterday Tuesday 13 July, spoke to eBay help and they said "your order is being prepared in the store and not ready for collection. Expected to be ready for collection after Fri, 16 Jul 2021."   So if I had the item delivered to my house yesterday would there have been a "do not open until Friday sticker on it" You get me? what is the store doing to my item and why so long with a collection code?    Really strange, it makes no sense what so ever....!??! ... View more

When I try to enter feedback the screen seems to freeze ... View more

 6 months is an awful long time to keep old messages I don't need. Could also be a security & privacy issue. Too much data retained without user's permission. ... View more

I have sold items in the past and the buyer has opened up a return  If I refuse the return the buyer will be fully refunded and will keep the item If I accept the return I will have to pay for its return out of my own pocket  A lot of times the item that has been returned as damaged or not as described, is returned in exactly the state I described it in my listing there was nothing wrong with it they lied to send it back  A lot of other times items have been swapped  When I have spoken to eBay I have been told to speak to my local police and file a fraud claim however most of the returns I get are from abroad so the fraud has not occurred in this country so I cannot open up a fraud case against someone say from Outer Mongolia  Now before any members of staff posing as an eBay user state "well you signed up to eBay regulations" blah blah blah !! Does no one see the absurdity in this policy and that even if I have fantastic feedback - me the seller loses out every time  Where is the sellers protection I don't get it as there is none  Also why do buyers not have the same feedback options do that I as a seller can leave "RED" bad feedback to state not to trust "this buyer" that would stop the fraud and would stop the buyer putting malicious feedback on the seller By the way I buy as much as I sell on eBay so I would also be one of those buyers that could get bad feedback and I would be more than willing to accept bad feedback if I abuse the system  ... View more