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@btr.style wrote:
First chat post here for me. Just for some clarification.
The buyer was returning 2 items to 2 different sellers (me and someone else) and they accidentally put the wrong return label on the wrong box and I ended up with the other sellers return and vice versa.
The buyer thoroughly admits this that it's their mistake.
All 3 of us have been in contact with each other and it's all civil. The buyer at first wanted us to send the items back to them, they'd swap them over and forward the correct items back to us. I explained to them that I'd have to turn the return into a case because doing things this way will mean no seller protection and as refunds have to be processed within 48 hours of the return arriving (so that would likely be when both returns are en route back to them to swap and they could quite easily keep both returns after a full refund).
So here we are, both me and the other seller have turned the return into a case asking eBay to step in waiting for the outcome. Since typing this in prep earlier the other seller said eBay's outcome for them was buyer refunded and that's that.
Was that the right way to do it?
It's just a bit of a worry now eBay staff will step in, refund the buyer and land us both us sellers with defects, even though we've done nothing wrong and we all just want eBay to say how we can resolve things (including getting our correct returns back) within eBay's rules. It's quite the unique and unusual situation which isn't my word against theirs, the buyer takes full responsibility for their mistake and we were all just trying to find a way to resolve it.
Hi btr.style, thanks for your question.
Definitely a very confusing case, sorry to hear about all the confusion. In this scenario, the best thing to do for you as a seller is keeping everything separately, as in not getting involved with the other seller and swapping the items with them, while I know it is probably the easiest and quickest thing to do, we wouldn't have a way to back you up in case something goes wrong in that kind of scenario.
If the item was sent back to you, the buyer should've filed a return, so if you received the wrong item and the buyer openly admitted this in your eBay messages, you can just ask us to step in, so we can review the case filed by the buyer and from there we would advise what are the following steps/actions. If you haven't done so, I'd recommend doing this now, so your case can be reviewed.
Thank you,
Marco
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@unitysales_ltd wrote:
Hi,
I wanted to know about eBay automated feedback I see on other sellers pages. It states "This seller successfully completed an order. eBay automated Feedback"
how do I put this on my account?
Many thanks Unity Sales Ltd
Hi unitysales_ltd, thanks for your question.
You mean how to set up automatic feedback for you as a seller, so you can automatically leave feedback for your buyers? If so, you can see how to do it here, and you can also set it up from there.
Thank you,
Marco
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@stleonardshospice wrote:
Hello
We've been having trouble opening drafts on the ebay app from the 'manage drafts' section. Every time you try to open a draft it comes up with 'We're sorry - there was an error. Unknown error!' is this being fixed? there have been other forum posts about this issue.
Many thanks
Hi stleonardshospice, thanks for your post.
Yes, that is an ongoing issue from our end, and yes we are currently working on it to get it resolved. I will report that your account is being impacted by this issue, so this can be resolved for you as well.
Thank you,
Marco
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@btr.style wrote:
That's exactly what happened. There was no swapping with them on the cards (directly or via the buyer) as that creates risks since it's based on honesty, not protection through eBay. The only reason for knowing who the other seller was as the package I received had their original invoice for the item inside.
Both me and the other seller opened cases for eBay to step in via the return after the buyer admitted the mistake (they said the post office put the wrong return label on each box). Mine is still pending review but the other seller had the outcome today and seems to have been penalised for it.
Thanks for your reply, btr.style.
Could you please let me know what exactly do you mean when you said you opened a case? The return can only be filed by the buyer, or do you mean that you asked us to step into the return that the buyer filed?
Regarding the other case with the other seller, I wouldn't really be able to advise what happened there as I cannot see into other users accounts due to privacy and security reasons, so the seller can appeal that if they wish, but obviously the case still has to be reviewed, and I cannot guarantee that it will be closed in the sellers favor as multiple factors are considered when reviewing a case before a decision is taken.
Thank you,
Marco
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@miraclebranduk wrote:
Hi Anita,
Screenshot is below
Thank you miraclebranduk,
It looks like it's due to exceeding maximum allowed characters. Have you tried to reduce the message and see if that works?
Thanks,
Anita
